Chapter 3

Question 1

Groups Members needs

Answer 1

members often join to satisfy specific needs. Make friends, feel accepted and appreciated or productive.

Question 2

William Schutz Fundamental Interpersonal Relationship Orientation (FIRO)

Answer 2

focuses on three needs that most share; needs for inclusion, control and affection. We join groups to stisfy one of more of these needs.

Question 3

Inclusion need

Answer 3

represents our desire to belong, be involved and be accepted.

Question 4

Social Member

Answer 4

a person who enjoys working with people but is also comfortable working alone.

Question 5

Undersocial Member

Answer 5

feels unworthy or undervalued by the group and may withdraw and become a loner.

Question 6

Oversocial Member

Answer 6

tries to attract attention to compensate for feelings of inadequacy.

Question 7

Need for control

Answer 7

refers to whether we feel competent, confident and free to make our own decisions.

Question 8

Democratic Member

Answer 8

a person who has no problems with power and control and who feels just as comfortable giving orders as taking them.

Question 9

Abdicrat

Answer 9

wants control but is reluctant to pursue it. submissive members because they have no hope of having power.

Question 10

autocrat

Answer 10

tries to take control by dominating the group. often critize other members and try to force their decisions on the group.

Question 11

Need for affection

Answer 11

reflects our desire to be liked by others. requires expressions of fondness and friendliness to those who need it for better work.

Question 12

personal member

Answer 12

a person who has no emotional problems dealing with group members.

Question 13

underpersonal member

Answer 13

believe no one likes them; may establish only superficial members. Rarely share honest feelings or opinions.

Question 14

overpersonal member

Answer 14

tries to get close to everyone and seeks intimate friendships despite the disinterest of other members. too talkative, personal and confiding.

Question 15

Cautions concerning FIRO

Answer 15

undersocial people may like working alone and oversocial people may just represent an enthusiastic effort to create a positive social climate.

Question 16

Group Task roles

Answer 16

affect a groups ability to achieve its common goal by focusing on behaviors that help get the job done.

Question 17

Group maintenance roles

Answer 17

affect how group members get along with one another while pursuing a shared goal. concerned with building relationships and keeping cohesion.

Question 18

Self-centered roles

Answer 18

put individual needs ahead of groups goals and others needs.

Question 19

Team role theory

Answer 19

there is a balance of primary roles and when team members know their roles, work to their strengths, and actively manage weaknesses.

Question 20

Belbins roles: innovator

Answer 20

fosters creativity

Question 21

Belbins roles: coordinator

Answer 21

helps a group organize its work in order to make good decisions.

Question 22

Belbins roles: Team worker

Answer 22

promotes group collaboration and avoids friction.

Question 23

Member confidence

Answer 23

groups with members that are assertive optimistic, enthusiastic. able to handle adverse situations.

Question 24

communication apprehension

Answer 24

an individuals level of fear of communication apprehension.

Question 25

Strategies for reducing communication apprehension

Answer 25

Know you arent alone, be well prepared, learn communication skills, relax physically, think positively, visualize success,

Question 26

cognitive restructuring

Answer 26

assumes that communication anxiety is caused by worrisome, irrational and nonproductive thoughts about speaking to an with others(cognitions) that need modifying (restructuring).

Question 27

visualization

Answer 27

if you picture good things happening then they will more likely happy. Glass half full not half empty.

Question 28

hyperpersonal communication

Answer 28

explains why some group members express themselves more competently and confidently in mediated settings than they do in face to face discussions. Greater control, sound like an expert.

Question 29

assertiveness

Answer 29

speaking up and acting in your own best interests without denying the rights and interest of others.

Question 30

Passivity

Answer 30

expressed when group members lack confidence and or are reluctant to express their opinions and feelings.

Question 31

aggressiveness

Answer 31

members act in their own self interest at the expense of others.

Question 32

passive aggressive

Answer 32

rarely exhibit aggressive behavior ever thought they lack respect for the rights of others. appear confident rather than passive because they contribute.

Question 33

dealing with manipulators

Answer 33

identify the manipulative behaviors, dont excuse or pardon them, dont accept favors, assert yourself.