Chapter 2

Question 1

Tuckmans group developmental stages: Forming

Answer 1

Members are socially cautios and polite. Explore their goals and the groups.

Question 2

Tuckmans group developmental stages: Storming

Answer 2

members compete for status and openly agree. Address conflictcohesion and leadershipfollowership dialectics.

Question 3

Tuckmans group developmental stages: Norming

Answer 3

Members resolve status conflicts and establish norms.

Question 4

Tuckmans group developmental stages: Performing

Answer 4

members assume appropriate roles and work productively.

Question 5

Tuckmans group developmental stages: Adjourning

Answer 5

members disengage and relinquish responsibilities.

Question 6

Primary Tension

Answer 6

social unease and stiffness that accompanies the getting acquainted stage in a new group. Try to create good first impressions.

Question 7

Resolving Primary Tension

Answer 7

Be positive and energetic. Be patient and open-minded. Be prepared and informed to help.

Question 8

Secondary tension

Answer 8

frustrations and personality conflicts experienced by group members as they compete for acceptance and achievement within a group. Emerges when members are confident and assertive. Disagreements over issues, conflict in values.

Question 9

Resolving Secondary Tension

Answer 9

Joke to ease tension and talk amongst each other. Take time and get people in their spots where they can succeed.

Question 10

Socialization

Answer 10

the process by which an individual acquires the social knowledge and skills necessary to assume an organizational role.

Question 11

Socialization Process: Antecendent phase

Answer 11

newcomer brings their beliefs and personality, if group accepts than socialization will go faster.

Question 12

Questions for setting up group goals

Answer 12

Clarity, challenge, commitment, compatibility, cooperation, cost.

Question 13

When do groups work best? Group theory and work

Answer 13

when group goals are specific, hard but realistic, accepted by members, used to evaluate performance, linked to feedback, set by members and groups and framed to promote member growth.

Question 14

Hidden Agenda

Answer 14

when a members goal is kept private and is different from the groups common goal. Avoided when group collectively makes goals.

Question 15

Norms

Answer 15

Interaction: group communication appropriate, Procedural: how the group operates, Status: identify levels of influence how to explain status, Achievement: determine the quality and quantity of work wanted. Implicit and Explicit norms

Question 16

Conformity

Answer 16

when group members adopt attitudes and actions that a majority favors or that adhere to the groups social norms.

Question 17

Noncomformity

Answer 17

occurs when a member behaves counter to the expectations of the group.

Question 18

Constructive nonconformity

Answer 18

when a member resists norms while still working to promote a group goal. Sometimes needed, offers criticism.

Question 19

Destructive nonconformity

Answer 19

when a member resists confroming to norms without regard for the best interest of the group and its goals. Accept, Confront, Exclude are ways to fix this.

Question 20

Advice for ethics in groups

Answer 20

focus on groups goal and try to make everybody feel welcome and accepted. Make the smart, ethical decision.

Question 21

Group Motivation

Answer 21

provides and inspiration and incentives that move group members to work together to achieve a common goal.

Question 22

Extrinsic Rewards

Answer 22

rewards that come from external environment. Money, benefits, and job perks.

Question 23

Intrinsic Rewards

Answer 23

come from the group itself. Pride in the work, the praise of others.

Question 24

Sense of meaningfulness

Answer 24

shared feeling that the group is pursuing a meaningful goal.

Question 25

sense of competence

Answer 25

shared feeling that your group is doing good, high quality work.

Question 26

sense of progress

Answer 26

feeling that the group is accomplishing something. tracking and measuring progress.

Question 27

Thomas’ intrinsic motivators in action

Answer 27

making the group work an optimal experience for members by using thomas four categories of motivators to energize and reinforce an entire group.

Question 28

Difference between goals and objectives

Answer 28

goals are the broad outcomes, objectives are steps to get the goal.

Question 29

Socialization Process: Anticipatory phase

Answer 29

group expects certain things of newcomers.

Question 30

Socialization Process: encounter phase

Answer 30

newcomers try to fit in by adjusting to group expectations.

Question 31

Socialization Process: assimilation phase

Answer 31

newcomers become fully integrated into the groups culture.

Question 32

Socialization Process: exit phase

Answer 32

members disband, working groups give warm send off for positivity.

Question 33

norms

Answer 33

express values of the group, help the group function smoothly, define appropriate social behavior, help the group survive.

Question 34

Sense of choice

Answer 34

shared feeling that the group has the power and ability to make decisions about how to organize and do its job.