Chapter 3 Flashcards
List 4 Theory X assumptions
- Working is inherently distasteful
- most people are not ambitious
- people have little capacity for problem solving
- people are motivated by anxiety and their security
- people need to be closely controlled.
List 4 Theory Y assumptions
- Work is as natural as play
- people have the creativity for solving organisational issues
- people are self-motivated to complete their tasks
- people can be self-directed if properly motivated
State & explain the five basic hierarchy of needs (Abraham Maslow)
- physiological - food, shelter, clothing
- security & Safety - job security, insurance
- social - belonging/acceptance
- self-esteem - respect of others
- self-actualization - fulfilling potential.
What is the difference between ‘functional’ & ‘team’ roles?
Functional: roles that have to be performed due to job/role.
Team: reflect the natural preferences/innate abilities.
State 3 circumstances where Belbin’s work could be useful to a manager.
- When allocating specific tasks within the team.
- When developing team members.
- When recruiting new members of staff.
What does Emotional Intelligence focus on?
How the individual manages:
- Their own emotional state.
- The relationships they have with others.
What does ‘Personal Competence’ mean?
- Their own emotional state.
- This ensures they are in touch with their own feelings, drivers and preferences.
What does ‘Social Competence’ mean?
- The relationships they have with others.
- This is about being able to appreciate other people’s points of view and to sense and anticipate how they are likely to respond.
What domains are within Personal competence?
- Self-awareness.
- Self-management.
What domains are within Social competence?
- Social awareness.
- Relationship management.
What is self-awareness?
- Emotional self-awareness.
- Accurate self-assessment.
- Self-confidence.
What is self-management?
- Self-control
- Transparency
- Adaptability
- Achievement
- Initiative
- Optimism
What is social awareness?
- Empathy
- Organisational awareness
- Service
What is relationship management?
- Inspirational leadership
- Influence
- Developing others
- Change catalyst
- Conflict management
- Building bonds
- Teamwork and collaboration
What are Dr Steven Covey’s 7 habits?
- Be proactive.
- Start with the end in mind.
- Put first things first.
- Think win/win.
- Seek first to understand, then to be understood.
- Synergise.
- Sharpen the saw.
