Chapter 3

Question 1

What are the Carroll and Rosson design characterizations:

Answer 1

• Design is a process.
• The design process is nonhierarchical.
• The process is radically transformational.
• Design intrinsically involves the discovery of new goals.

Question 2

The Four Pillars of Design are:

Answer 2

1. User Interface Requirements.
2. Guidelines documents and processes.
3. User Interface Software Tools.
4. Expert reviews and usability testing.

Question 3

ETHNOGRAPHIC OBSERVATION STEPS ARE:

Answer 3

1. Preparation.
2. Field Study.
3. Analysis.
4. Reporting.

Question 4

The 2 Developmental Methodologies are:

Answer 4

1) Rapid contextual design.
2) Participatory design.

Question 5

Steps of Rapid contextual design are:

Answer 5

1. Contextual Inquiry.
2. Interpretation session.
3. work models & affinity diagram building.
4. Visioning & Storyboarding.
5. Paper prototypes and mock-up interviews. :

Question 6

Advantages of Participatory design:

Answer 6

1. more accurate information about tasks.
2. more opportunities for users to influence design decisions.
3. a sense of participation that builds users’ investment in successful implementation.
4. potential for increased user acceptance of the final system.

Question 7

Disadvantages of Participatory design:

Answer 7

1. More costly.
2. Lengthens the implementation period.
3. build antagonism with people not involved or whose suggestions are rejected.
4. force designers to compromise their design to satisfy incompetent participants.

Question 8

Explain rapid contextual design:

Answer 8

Talk to customers in the field, then identify the issues, then gather all that data and make an affinity diagram, then redesign people’s work with new technology ideas, then make a mock-up interface and test.

Question 9

What are the different scenario elements:

Answer 9

Actors, goals, Actions, and objects