Chapter 12 Flashcards
1
Q
What’s the difference between Paper manuals and Online manuals?
A
Online manuals offer accessibility, easy updates, search, multimedia, and cost-effectiveness, but may be less readable, confusing for novices, and require extra mental effort for navigation than papers.
2
Q
3 benefits of well-designed manuals:
A
- Easier to learn
- Better user performance and satisfaction.
- Users are less likely to call support.
3
Q
What’s online help?
A
description of the interface objects and actions.
4
Q
What’s Context-sensitive help:
A
User-controlled interactive object help.
Ex: Small pop-up box.
5
Q
What’s System-initiated (intelligent) help:
A
Seeing the users’ actions to make assumptions about what users want to know.
6
Q
What’s Animated demonstrations:
A
Showing system features using animations, colors, and sounds to attract users.
