Chapter 3

Question 1

Define Customer

Answer 1

The customer is the recipient of the product or service created by the project. Often a group or organization and not just a single person

Question 2

Define End User

Answer 2

End users are people or organizations that will use the system you are developing. End users may be customers as well but do not have to be.

Question 3

Define Project Sponsor

Answer 3

The project sponsor is usually an executive in the organization who has the authority to assign money and resources to the project. The sponsor is the one responsible for signing the project charter.

Question 4

Define champion

Answer 4

A project champion is usually the sponsor or one of the key stakeholders that spreads the great news about the benefits of the project. They act as the project cheerleader of sorts.

Question 5

Define Project Team

Answer 5

The project team consists of members from inside and sometimes outside the organization.

Question 6

Define Project Artifacts

Answer 6

Projects artifacts are the documents, templates, agendas, diagrams and other work products used in managing the project.

Question 7

Define Business Analyst

Answer 7

Business analyst is responsive for gathering and documenting requirements for the project.

Question 8

Define Subject Matter Experts (SME)

Answer 8

SMEs are the people who have specific knowledge and experience working at their jobs.

Question 9

Define Project Management Office (PMO)

Answer 9

The PMO manages projects, programs and portfolios as well as provides guidance to project managers and helps present a consistent, reliable approach to managing projects.

Question 10

What is an IT architect?

Answer 10

An IT architect that is responsible for designing technology solutions and services for business applications, infrastructure, networks, storage, cloud solutions, security and more.

Question 11

What is a Developer/Engineer?

Answer 11

Developers sometimes called engineers are the team members responsible for writing programming code, documenting code, developing applications, maintaining and modifying applications and more.

Question 12

What are testers/quality assurance (QA)?

Answer 12

QA for ID is a process used to ensure that requirements for the system or application are met and function as designed.

Question 13

Define Project Description

Answer 13

The project description documents the key characteristics of the product, service or result that will be created by the project. It also documents the relationship between the product being created and the business need that drove the project request.

Question 14

Define Key Deliverables

Answer 14

Deliverables are measurable outcomes or results or are specific items that must be produced in order to consider the project complete.

Question 15

Define Project Requirements

Answer 15

Requirements describe the characteristics of the deliverables that must be met in order to satisfy the needs of the project.

Question 16

Define High-Level Milestones

Answer 16

Milestones are major events in a project that are used to measure progress.

Question 17

Define High-Level Assumptions

Answer 17

Assumptions are events, actions, concepts, or ideas you believe to be true and plan for.

Question 18

Define High-Level Constraints

Answer 18

Constraints are anything that either restricts or dictates the actions of the project team.

Question 19

What is Success Criteria?

Answer 19

Success criteria will be used to determine whether the deliverables and the final product, service, or result of the project are acceptable and satisfactory.

Question 20

What is a record in relation to project management?

Answer 20

A record is data or documents used to conduct and perform business such as a contract, personnel records, PII, financial records, project charter, project management plan, and much more.

Question 21

What is a record management plan?

Answer 21

A records management plan describes the policies and standards the organization has defined for the life cycle of data and records, starting with their creation, use, maintenance, and archival or disposal.

Question 22

Define a records management system

Answer 22

The records management system is a software system that has the records management life cycle functionality built in and enables customization that fit the organization’s needs.

Question 23

What does it mean to identify and analyze stakeholders?

Answer 23

The project manager should identify the project stakeholders, assess their influence and level of involvement, determine their needs and interests, and record stakeholder information in the stakeholder register.

Question 24

What are the ways to categorize and display stakeholder analysis?

Answer 24

Categorizing and displaying stakeholder analysis can take several forms, including power/interest grid, power/influence grid, impact/influence grid, stakeholder cube, the Salience model, and prioritization.

Question 25

Describe a project charter and list the key components

Answer 25

A project charter provides formal approval for the project to begin and authorizes the project manager to apply resources to the project. The key components are the purpose or justification for the project, the project goals and objectives, project description, key deliverables, high-level list of requirements, high-level list of risks, high-level milestones, high-level budget, high-level assumptions, high-level constraints, name of the sponsor, name of the project manager, and criteria for project approval.

Question 26

What is the purpose of a kickoff meeting?

Answer 26

This meeting should include the sponsor, key project team members, and the key stakeholders. The goal is to make certain stakeholders understand the purpose and objectives of the project, and to understand their role in the project. Be sure to publish an agenda ahead of time and make time for questions and answers at the end of the meeting.