Chapter 3 Flashcards
Active Listening
The message receiver restates what’s been said to fully understand and confirm the message, and it provides an opportunity for the sender to clarify the message if needed.
Active Problem Solving
Active Problem solving begins with problem definition. Problem definition is the ability to discern the cause and effect of the problem. Root-cause analysis looks beyond the immediate symptoms to the cause of the symptoms - which then affords opportunities for solution.
Avoiding Power
The project manager refuses to act, get involved or take decisions.
Charismatic leader
The leader is motivating, has high energy and inspires the team through strong convictions about what’s possible and what the team can achieve. Positive thinking and can-do mentality are the characteristics of a charismatic leader.
Expert Power
The project manager has deep skills and experience in a discipline ( for example, years of working in IT helps an IT project manager better manage IT projects).
Ingratiating Power
The project manager aims to gain favour with the project team and stakeholders through flattery.
Informational Power
The individual has power and control of the data gathering and distribution of information.
Interactional Leadership
The leader is a hybrid of transactional, transformational and charismatic leaders. Interactional leader wants the team to act, is excited and inspired about the project work, yet holds the team accountable for their results.
Guilt-based power
The project manager can make the team and stakeholders feel guilty to gain compliance in the project,
Leadership
Leadership is about aligning, motivating and inspiring the project team members to do the right thing, build trust, think creatively and to challenge the status quo.
Laissez-faire Leadership
The leader takes a “hands-off”approach to the project. This means the project team, makes decisions, takes initiative in actions and creates goals. While this approach can provide autonomy, it can make the leader appear absent when it comes to project decisions.
Management
Management utilizes positional power to maintain, administrate, control, and focus on getting things done without challenging the status quo of the project and organization.
Media selection
Based on the audience and message being sent, the media should be in alignment with the message.
Meeting Management
Meetings are forms of communications. How the meeting is led, managed, and controlled all influence the message being delivered. Agendas, minutes and order are mandatory for effective communication within a meeting.
Personal or charismatic power
The project manager has a warm personality that others like.