Chapter 13

Question 1

Identify Stakeholders

Answer 1

It is the process of identifying project stakeholders regularly and analyzing and documenting relevant information regarding their interests, involvement, interdependencies, influence and potential impact on the project success.

Question 2

Salience Model

Answer 2

Describes classes of stakeholders based on assessments of their power (level of authority or ability to influence the outcomes of the project), Urgency (need for immediate attention, either time-constrained or relating to stakeholders’ high stake in the outcome) and legitimacy (their involvement is appropriate.

Question 3

Plan Stakeholder Engagement

Answer 3

It is the process of developing approaches to involve project stakeholders based on their needs, expectations, interests and potential impact on the project.

Question 4

Manage Stakeholder Engagement

Answer 4

It is the process of communication and working with stakeholders to meet their needs and expectations, address issues and foster appropriate stakeholder involvement.

Question 5

Monitor Stakeholder Engagement

Answer 5

It is the process of monitoring project stakeholder relationships and tailoring strategies for engaging stakeholder through modification of engagement strategies and plans

Question 6

Interactive Communications

Answer 6

This type of communication means that information is happening among stakeholders, like in a forum

Question 7

Brain writing

Answer 7

A data gathering technique that’s similar to brainstorming, but provides brainstorming meeting participants with the questions and topics for brainstorming before the stakeholder identification meeting.

Question 8

Key stakeholder

Answer 8

Stakeholders—such as management, the project manager, program manager, or customers—that have the authority to make decisions in the project.

Question 9

Leading stakeholder status

Answer 9

Part of stakeholder analysis classification. A leading stakeholder is aware of your project, they want your project to be successful, and the stakeholder is working to make certain the project is a success.

Question 10

Negative stakeholder

Answer 10

A stakeholder who does not want the project to exist and is opposed to the project.

Question 11

Neutral stakeholder

Answer 11

A stakeholder who has neither a positive nor negative attitude about the project’s existence.

Question 12

Neutral stakeholder status

Answer 12

Part of stakeholder analysis classification. A neutral stakeholder is aware of your project and is not concerned if the project succeeds or fails.

Question 13

Positive stakeholder

Answer 13

A stakeholder who sees the benefits of the project and is in favor of the change the project is to bring about.

Question 14

Profile analysis meeting

Answer 14

This is an analysis meeting to examine and document the roles in the project. The role’s interests, concerns, influence, project knowledge, and attitude are documented.

Question 15

Reporting system

Answer 15

A reporting system is a software program to store and analyze project data for reporting. A common reporting system will take project data, allow the project manager to pass the data through earned value management, for example, and then create forecasting reports about the project costs and schedule.

Question 16

Resistant stakeholder status

Answer 16

Part of stakeholder analysis classification. A resistant stakeholder is aware of your project, but they do support the changes your project will create.

Question 17

Stakeholder

Answer 17

Anyone who is affected by the existence of the project or who can affect the project’s existence. Stakeholders can enter and exit the project as conditions change within the project.

Question 18

Stakeholder analysis

Answer 18

An activity that ranks stakeholders based on their influence, interests, and expectations of the project. Stakeholders are identified and ranked, and then their needs and expectations are documented and addressed.

Question 19

Stakeholder classification models

Answer 19

These are charts and diagrams that help the project manager determine the influence of stakeholders in relation to their interest in the project. Common classification models include the power/interest grid, the power/influence grid, the influence/impact grid, and the salience model.

Question 20

Stakeholder engagement

Answer 20

The project manager works to keep the project stakeholders interested, involved, and supportive of the project. Through communication, management skills, and interpersonal skills, the project manager can work to keep the project stakeholders engaged and interested in the project.

Question 21

Stakeholder identification

Answer 21

A project initiation activity to identify, document, and classify the project stakeholders as early as possible in the project.

Question 22

Stakeholder management

Answer 22

The project management knowledge area that focuses on the management and engagement of the project stakeholders. There are four processes in this knowledge area: identify stakeholders, plan stakeholder management, manage stakeholder engagement, and Monitor Stakeholder Engagement.

Question 23

Stakeholder engagement plan

Answer 23

The stakeholder engagement plan documents a strategy for managing the engagement of project stakeholders. The stakeholder engagement plan establishes stakeholder engagement and defines how the project manager can increase and improve stakeholder engagement.

Question 24

Stakeholder engagement planning

Answer 24

The project manager works with the project team and subject matter experts to create a strategy to manage the project stakeholders.

Question 25

Stakeholder register

Answer 25

A documentation of each stakeholder’s contact information, position, concerns, interests, and attitude toward the project. The project manager updates the register as new stakeholders are identified and when stakeholders leave the project.

Question 26

Supportive stakeholder status

Answer 26

This is part of stakeholder analysis classification. A supportive stakeholder is aware of your project and is supportive and hopeful that the project will be successful.

Question 27

Unaware stakeholder status

Answer 27

Part of stakeholder analysis classification. An unaware status means the stakeholder doesn’t know about the project and the effect the project may create on the stakeholder.

Question 28

Project Stakeholder Management

Processes

Answer 28

Initiation:
Identify Stakeholders
Planning:
Plan Stakeholder Engagement
Executing:
Manage Stakeholder Engagement
Monitoring and Controlling
Monitor Stakeholder Engagement

Question 29

Abusive manner

Answer 29

Treating others with conduct that may result in harm, fear, humiliation, manipulation, or exploitation.

Question 30

PMI member

Answer 30

Anyone, whether certified as a project manager or not, who has joined the Project Management Institute.

Question 31

Practitioner

Answer 31

A person who is serving in the capacity of a project manager or contributing to the management of a project, portfolio of projects, or program.