Chapter 2b Flashcards
An autocratic management style
Is one where the manager tells staff what decisions have been made
Management style
Refers to the behaviour and attitude of the manager
A persuasive management style
Is one where the manager attempts to sell decisions made
A consultative management style
Is one where the manager consults employees before making decisions
A participative management style
Is one where the manager unites with staff to make decisions together
A laissez-fairer management style
Is one where the employees assume total responsibility for, and control of, workplace operations
Contingency management theory
Stresses the need for flexibility and the adaptation of management styles to suit the situations
Communication
Involves the ability to transfer information from a sender to a recover, and to listen to feedback
Delegation
Is the transfer of authority and responsibility from a manager to an employee to carry out specific activities.
Negotiation
Skills involve the ability to resolve a dispute or to produce a satisfactory agreement on a course of action
To empower
Employees is to include them fully in decision-making process, provide them with autonomy, and give them the necessary trust, training and developing, and reward to enable them to work as a team.
Team/group dynamics
Are the interaction of individuals within teams/groups
Problem solving
Is a broad set of activities involved in searching for, identifying and then implementing a course of action to correct an unworkable situation
Technical skills
Involves the ability to perform tasks in a specialised field
Time management
Involves the ability to prioritise tasks,set deadlines, review progress and delegate
