Chapter 2

Question 0

Management hierarchy

Answer 0

Is the arrangement that provides increasing authority at higher levels of the hierarchy

Question 1

Management structure

Answer 1

Is a term used to describe the ways in which the management, employees and resources of an organisation are formally arranged to achieve objectives

Question 2

A chain of command

Answer 2

Or line authority is a system that determines responsibility, supervision and accountability of member of the organisation.

Question 3

The principle of Unity of command

Answer 3

States that each employee within an organisation should report to only one supervisor.

Question 4

Span of control

Answer 4

Refers to the number of people for whom a manager is directly responsible.

Question 5

Functional structure

Answer 5

Involves grouping employees together according to the tasks or jobs they will perform (task structure)

Question 6

A divisional structure

Answer 6

Groups employes together according to division that may be geographical, or customer, product process focused

Question 7

The matrix structure

Answer 7

Involves bringing togeather specialists from different parts oft he organisation to solve specific problems or to undertake specific projects in teams.

Question 8

Corporate culture

Answer 8

Refers to the values, ideas, expectations and beliefs shared by members of the organisation.

Question 9

Planning

Answer 9

Is the process of setting objectives and deciding on the methods to achieve them

Question 10

Strategic planning

Answer 10

Is long-term planning, usually over two to five years

Question 11

Tactical planning

Answer 11

Is flexible, adaptable, medium-term planning, usally over one to two years, which assists in implementing the strategic plan.

Question 12

Operational planning

Answer 12

Provides specific details about he way in which the organisation will operate in the short term.

Question 13

A SWOT analysis

Answer 13

Involved the identification and analysis of the internal strengths and weaknesses of the organisation, and the opportunities in, and threats from, the external environment

Question 14

Organising

Answer 14

Is the process of arranging resources and tasks to achieve objectives.

Question 15

Leading

Answer 15

Is the process of influencing or motivating people to work towards the achievement of the organisations objectives

Question 16

A policy

Answer 16

is a set broad guidelines to be followed by all employees when dealing with important areas of decision making

Question 17

A procedure

Answer 17

Is a series of actions enabling a policy to be put into practise. It can also be used to resolve a dispute brought about by a breach of a policy.