Ch. 3

Question 1

Tangibles

Answer 1

Are goods, which can be touched

Question 2

Intangibles

Answer 2

Include services, which cannot be touched

Question 3

Inputs

Answer 3

Are resources used in the process of production. There are 6 and are shown on pg: 106

Question 4

Transformation

Answer 4

Is the conversion of inputs (resources) into outputs (goods or services).

Question 5

Outputs

Answer 5

Refers to the end result of an organisations efforts - the service or product that is delivered or provided to the consumer

Question 6

Productivity

Answer 6

Is a measure of efficiency - the amount of output produced compared to the amount of input required in production.

Question 7

Business competitiveness

Answer 7

Refers to the ability of an organisation to sell products in a market

Question 8

Facilities design and layout

Answer 8

Involves planning the layout of workspace to streamline the production process

Question 9

Fixed position Layout

Answer 9

Deals with large-scale processes, such as the construction of Bridget’s, ships, aircraft or buildings.

Question 10

A product layout

Answer 10

Deals with the manufacturing of goods in mass volume using an assembly line

Question 11

A process layout

Answer 11

Deals with high varieties of products by grouping activities, equipment and machinery of similar function together

Question 12

Lean manufacturing

Answer 12

Aims to Eliminate waste at every stage of production. It involves analysis each stage of the production process, detecting where inefficiencies are and correcting them

Question 13

Operations management

Answer 13

Consists of all the activities in which managers engage to produce goods or services

Question 14

Materials management

Answer 14

Is the strategy that manages the use, storage and delivery of materials to ensure the right amount of inputs is available when required in the operations system.

Question 15

Inventory

Answer 15

Is the goods and materials held as stock by an organisation

Question 16

Materials handling

Answer 16

Is the physical handling of goods in warehouses and at distribution points

Question 17

A production plan

Answer 17

Is an outline of your activities undertaken to combine resources (inputs) to create goods or services (outputs)

Question 18

Master production scheduling

Answer 18

Details what is to be produced and when.

Question 19

Materials requirements planning

Answer 19

Involves developing an itemised list of all materials involved in production to meet the specified orders

Question 20

Just in time

Answer 20

Is a materials management strategy that ensures that the exact amount of material inputs will arrive only as they are needed in the operations process

Question 21

A supply chain

Answer 21

Is the range of suppliers from which the organisation purchases materials and resources

Question 22

Quality

Answer 22

Refers to the degree of excellence of goods or service and their fitness for a stated purpose

Question 23

Quality control

Answer 23

Involves the use of inspections at various points in the production process to check for problems and detects

Question 24

Quality assurance

Answer 24

Involves the user a system so that an organisation achieves set standards in production

Question 25

Total quality management

Answer 25

Is an ongoing, organisation-wide commitment to excellence that is applied to every aspect of the organisation’s operation

Question 26

Quality circles

Answer 26

Are groups of workers who meet to solve problems relating to quality

Question 27

Continuous improvement

Answer 27

Involves an ongoing commitment to achieve perfection

Question 28

Robotics

Answer 28

Are highly specialised forms of technology capable of complex tasks

Question 29

Computer aided design

Answer 29

Is a computerised design tool that allows a business to create product possibilities from a series of input parameters

Question 30

Computer aided manufacture

Answer 30

Is software that designs and controls manufacturing processes

Question 31

Computer integrated manufacturing

Answer 31

Is a method of manufacturing in which the entire production process is controlled by a computer

Question 32

Six sigma

Answer 32

Is a quality management approach that seems to identify and remove the causes of problems in the operations process, achieving virtually defect-free production.