Chapter 24 Flashcards
Perceptual biases are
Human tendencies that interfere with accurately perceiving and interpreting messages.
Communication is
A lifelong learning process.
An essential part of patient centered nursing care
Lost some challenging communication situations
People who are silent People who are sad People with special needs Angry people Demanding people Frightened people Confused people
Intrapersonal communication
Occurs within an individual
Interpersonal communication
One on one interaction between a nurse and another person
Transpersonal
Interaction within a spiritual domain
Small group communication
Interaction with a small number of people
Public communication
Interaction with an audience
Referent
Motivates a person to communicate
Sender
The person who encodes and delivers the message
Receiver
The person who decides and and receives the message
Message
The content of communication
Channels
Means of conveying and receiving messages through visual, auditory and tactile senses
Feedback
The message the receiver returns
Interpersonal variables
Factors that influence communication (perception, educational background, emotion, gender, values)
Environment
The setting for the sender-receiver interaction
Verbal communication
Spoken or written words