Chapter 20 Leadership & Ethical Practices

Question 1

***Leadership Styles - Coercive:

Answer 1

:pressure/commanding approach

Pro: effective in disasters or with employees who need forceful management

Con: hurts employee morale and creativity

Question 2

***Leadership Styles - Pacesetting:

Answer 2

:sets high standards for self, and challenges employees to meet them, too

Pro: great when employees are self-motivated

Con: can overwhelm less committed employees

Question 3

***what is a Salary?

Answer 3

• Fixed amount of money paid at set intervals

- Fixed operating cost (does not change with sales)

Question 4

***Stand Up meetings:

Answer 4

taking out all the chairs in the room, makes people very task oriented

Question 5

***Code of ethics—

Answer 5

company’s values

Question 6

6 Pillars of Character

Answer 6

Think TRRAFICC minus the vowels (TRRFCC)

• Trustworthiness
• Respect
• Responsibility
• Caring
• Fairness
• Citizenship

Question 7

***Pert:

Answer 7

a program evaluation review technique AKA a time management chart.

Question 8

***What is a Blewer?

Answer 8

a person that tells on you, or turns in a company.

Question 9

***Time management skills (PAAAST DC)

Answer 9

PAAAST DC

• Prioritize; know what is impotent
• Avoid distractions from electronic devices
• Accept meeting invitations when your presence is required for progress
• Allow for downtime and creative-thinking time
• Set realistic daily goals; allow for flexibility
• Try stand-up meetings
• Delegate responsibility and authority
• Check e-mail a limited number of times a day