Chapter 19 Human Resources & Management

Question 1

10 Tasks Handled by Managers

Answer 1

PLODS CC RIM

• Planning
• Organizing
• Leading
• Directing
• Staffing
• Controlling
• Coordinating
• Representing
• Innovating
• Motivating

Question 2

***Benchmarking

Answer 2

Comparison of your company’s performance against:

• Other companies in your industry
• Best practices, standards, or certification criteria

Question 3

for HR Strategies Diversity:

Answer 3

Encourage gender and ethnic diversity.

Question 4

for HR Strategies Retention:

Answer 4

Develop programs to encourage valued employees to stay with the company.

Question 5

Payroll Taxes:

Answer 5

Must be withheld from employee earnings, and then paid to local, state, and federal government as wage taxes and Social Security (FICA)

Question 6

Equal Pay Act of 1963:

Answer 6

Requires employers to pay men and women the same amount for the same work

Question 7

Fair Labor Standards Act:

Answer 7

Requires employers to pay at least minimum wage and not hire anyone full-time who is under 16

Question 8

Antidiscrimination laws:

Answer 8

Protect employees from discrimination due to age, race, religion, national origin, color, gender, and physical disability

Question 9

Grapevine

Answer 9

informal channels of communication

Question 10

Active listening

Answer 10

focus solely on what the other person is saying, and then validate understanding

Question 11

Ways to Add Employeesto the Business

Answer 11

• Bring people in as partners.
• Hire experts to accomplish specific tasks on a contractual or hourly basis.
• Hire someone as a part-time or full-time employee.

Question 12

Job profile:

Answer 12

identifies the knowledge, skills, and abilities required to perform the specific tasks of the job

Question 13

Position description includes:

Answer 13

• Job profile information
• Reporting and working relationships
• Goals and objectives of the position
• Any special working conditions/requirements

Question 14

Aspects of the Interview (3 types)

Answer 14

Welcome and icebreaker:

• Greeting and “small talk” to put person at ease
• Overview of company and position

Formal interview:

• Core questions that address experiences/actions
• Noting what candidate avoids or does not say

Informal interview:

• Typically peer-to-peer
• Less “official” setting (coffee break or meal)

Question 15

line organizations:

Answer 15

each person reports to one supervisor

Question 16

line and staff organizations :

Answer 16

include specialists who assist in management

Question 17

Managerial spans of control:

Answer 17

number of direct reports, become more defined.

Question 18

The chain-of-command:

Answer 18

reporting hierarchy, becomes more distinct.

Question 19

Face-to-face communication:

Answer 19

• Incorporates verbal and non-verbal messages

- Requires using words/terms that are meaningful to your audience

Question 20

3 ways to Communicating Effectively

Answer 20

• face to face
• listening
• writing communications

Question 21

Human Resources is Company department responsible for:

Answer 21

STECO not STUCCO

• Staffing
• Training and development
• Compensation and benefits
• Employee relations
• Organization development

Question 22

Performance Appraisal is a formal process used to evaluate and support employee performance, provides opportunity to?

Answer 22

iAPPs

• Set goals
• Assess progress
• Identify opportunities for improvement
• Plan for individual growth and development
• Provide performance feedback

Question 23

Useful HR Strategies

Answer 23

RDB

• Retention
• Diversity
• Benchmarking

Question 24

benchmarking for HR Strategies

Answer 24

Evaluate how overall employee performance compares to the competition.