Chapter 2 Unit 1

Question 1

Elements of a valid contract

Agreement

Answer 1

One party makes an offer and the other party (can be more than one) can accept

Question 2

3 ways a contract can be conducted

Answer 2

Orally
In writing
By conduct buying a newspaper handing over money

Question 3

3 ways how a contract can be terminated

Answer 3

Revoked offer withdrawn by the party offering
Rejected the party does not accept
Time time limited didn’t get an answer in time
Death party making/receiving dies

Question 4

Elements of a valid contract

Intention to contract

Answer 4

Business contracts legally binding

Social and private not legally binding

Question 5

Elements of a valid contract

Capacity to contract

Answer 5

Can’t be under 18

Mentally incapacitated eg under influence of drugs and alcohol

Question 6

Elements of a valid contract

Consent to contract

Answer 6

Parties entering contract must do so volunteer no pressure

Question 7

Elements of a valid contract

Consideration

Answer 7

Each party entering into the contract must give sum of value to the other party eg money or goods

Question 8

Elements of a valid contract

Legality of purpose

Answer 8

Must Be created for a legal purpose eg cannot exist to buy illegal fireworks

Question 9

Elements of a valid contract

Legality of forms

Answer 9

Contract must be drawn up in the correct legal format

Question 10

What are the rights of consumers when purchasing a good

Answer 10

Merchantable quality
Fit for purpose
As described
Match sample shown

Question 11

Retailers have a responsibility to not put up signs that say what

Answer 11

No refunds
Credit note only
Goods not exchanged

Question 12

What is the guarantee

Answer 12

A guarantee can be given by some businesses that will repair or replace a faulty item there is a time limit on this it is legal binding the guarantee shows what go to cover to the timeframe involved in the procedure required for making a claim

Question 13

What does caveat emptor mean

Answer 13

Let the buyer be aware consumers should use common sense when they purchase a good

Question 14

What are two ways I consumer can deal with consumer conflict

Answer 14

Non-legislation method

Legislative methods

Question 15

What are examples of non-legislate of methods of resolving customer conflict

Answer 15

Negotiation write a letter of complaint assistance from a third party

Question 16

Give two examples of assistance from a third party

Answer 16

CAI consumer Association Ireland ECC European consumer centre

Question 17

Give examples of legislate of methods of solving consumer conflict

Answer 17

Sales of goods and supplies of services act 1980
Consumer protection act 2007
CCPC meaning competition consumer protection commission
Ombudsman
small claims court procedure

Question 18

What are unsolicited goods

Answer 18

Goods that are sent to someone with demand for payment

Question 19

What is the function of the sale of goods and supplies of service act 1980

Answer 19

protect consumers tells them about a consumer rights insure consumers are mislead it

Question 20

What is the consumer protection act 2007

Answer 20

Helps to protect consumers from unfair a business to consumer commercial practices

Question 21

What does consumer protection act 2007 cover

Answer 21

Misleading descriptions 
Aggressive practices
Prohibited practices
Price display regulations
 Price control

Question 22

What is the function of consumer protection act 2007

Answer 22

This act makes retailers and sellers give honest information to consumers

Question 23

What is CCPC

Answer 23

Competition consumer protection commission

Question 24

What is the CCPC

Answer 24

This is an independent body that forces competition consumer protection law in Ireland

Question 25

What is the function of the CPCC

Answer 25

Inform consumer of the rights 
investigate breaches of consumer laws
Advised to government
Personal finance information and education
In forces product safety regulation

Question 26

What is the FSPO. What is the function

Answer 26

Financial services pensions ombudsman

Deal with complaints against financial institution and pension

Question 27

What is an ombudsman

Answer 27

If I can so we cannot resolve a complaint with Government departments or bank they can make a complete tit on this man

Question 28

What is the function of the office of the ombudsman

Answer 28

Investigate complaints from members of the public who believe they’ve been unfairly treated by a public body eg HSE COUNTY COUNCIL

Question 29

What is the small claims procedure

Answer 29

If a consumer cannot resolve a complaint with the business they can take the case to small claims procedure