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Business > Chapter 13 Unit 4 > Flashcards

Chapter 13 Unit 4 Flashcards

1
Q

What does HR mean

A

Are the employees who work for a firm, have skills and knowledge that help the business run successful

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2
Q

What does HRM stand for

A

Human resource management

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3
Q

What does HRM mean

A

It is a system of recruiting employees to the business, they are trained, developed and rewarded for their efforts

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4
Q

Function of HR manager

A 
HR planning 
Recruitment and selection 
Training and development 
Rewards 
Performance appraisal 
Employer and employee relationship
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5
Q

What is human resource planning

A

Ensures that the business has the correct number of staff with ness art skills/ qualifications

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6
Q

Steps in HR planning

A

REVIEW CURRENT STAFF look at there skills
FORECAST HUMAN RESOURCE NEEDS hr manager estimates number of employees type skills needed to fill future roles
ESTIMATED LABOUR TURNOVER hr manager estimates number of employees who will leave the business
CREATE A PLAN ensuring correct number of employees with repaired skill if not recruit more, provide training, make staff redundant
REVIEW THE PLAN

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7
Q

Formula labour turnover

DONT NEED TO KNOW

A

Number of employees leaving
_________________________x100
Average number employed

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8
Q

Benefits of HR planning

A

Training needs can be identify
Enough staff with correct skills to complete tasks
Labour turnover helps reduce recruitment/selection costs

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9
Q

Recruitment and selection process involve what step

A 
(A) job description 
(B) person specification 
(C) job advertisement 
(D) screening candidates 
(E) selection tests 
(F) interview 
(G) reference check 
(H) job offer
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10
Q

What is internal recruitment

A

The business fills jobs vacancies with existing employees in the workforce

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11
Q

What is external recruitment

A

Business find new employees to fill job vacancies

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12
Q

Benefits of recruitment/selection

A

Increased productivity
New ideas
Employee retention

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13
Q

Advantages of external recruitment

A

Best candidate
New ideas
Introduce change
More skills

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14
Q

Disadvantage of external recruitment

A

Lower employee motivation
Cost
Slower intervention time
Unsuitable employee

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15
Q

Types of on the job training

A

Work shadowing watching someone who is experienced
Demonstrations showing how to do it
Job rotation moving staff around different departments

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16
Q

Advantages on the job training

A

Cheaper
Faster integration get to know staff and business
Increased productivity as reduces time spent training

17
Q

Disadvantage on the job training

A

Quality training may not to be standard (work shadowing)
Staff resentment staff resist training new employees
Bad habits passed

18
Q

Advantages off the job training

A

High quality
Exchanging ideas with other ppl who are in training
Lower workplace absenteeism if training is in employee free time

19
Q

Disadvantage off the job training

A

Expensive
Lack of relevancy as training may include skills/knowledge not relevant
Reduce productivity

20
Q

Name some financial rewards

A

Time rate (paid on hours done)
Piece rate (paid per item produced)
Salary
Commission (percentage of total sales they have achieved)
Bonus
Employee profit sharing (percentage firm annual profit)
ESPP employee share purchase plan (employ can buy share in business at discount price)

21
Q

What are some non financial rewards

A

BIK benefit in kind (discount on product in stores)
Job enlargement (given more duties)
Job enrichment (given more responsibilities)
Job sharing
Extra holidays
Flexitime

22
Q

Benefits of rewards

A

Employee motivation
Employee recruitment/retention
Increased job satisfaction

23
Q

What is performance appraisals

A

A review of an employee performance and is usually carried out by the employees direct manager or HR manager

24
Q

What are the steps of performance appraisal

A

Set the target-
Measure employee performance-
Performance appraisal meeting

25
Q

Benefits of performance appraisal

A 
Training needs 
Promotion 
Performance related pay 
Employee motivation 
Industrial relations

Business (8 decks)

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