Chapter 2: The Supervisor as Leader

Question 1

Autocratic
Bureaucratic
Democratic
Laissez-faire
Reward and Punishment

Answer 1

• needs of employees come second; supervisor makes decisions without staff input
• relies on rules, regulations, and procedures for decisions
• partly participative
• delegates all power and authority to the employees
• command and obey method; carrot-and-stick

Question 2

Characteristic of Effective Leaders

Answer 2

• leaders have the desire to influence others

- leaders have drive, intelligence, and self-confidence

Question 3

Coaching Style
Delegation Style
Directive Style
Supportive Style

Answer 3

• high on both directive and supportive
• low on both directive and supportive
• high on directive; low on supportive
• high on supportive; low on directive

Question 4

Ethics

Answer 4

-a set of moral principles or rules of conduct that provide guidelines for behavior

Question 5

Douglas McGregor:
Theory X
Theory Y

Answer 5

• people must be coerced, controlled, directed, threatened with punishment to get work done
• work is natural; people will work at their own accord towards objectives

Question 6

Transactional Leadership

Transformational Leadership

Answer 6

• motivate through appealing to worker’s self interest

- act as a coach; lead by example