Chapter 1: The Supervisor as Manager

Question 1

Boomerang Management

Answer 1

occurs when a manager reverts from management’s p.o.v. to the employee’s p.o.v.

Question 2

Conceptual Skill
Human Skill
Technical Skill

Answer 2

• ability to see the whole picture
• ability to handle the people you supervise and be sensitive to their needs
• ability to know and carry out the tasks of the people you supervise

Question 3

Exempt

Nonexempt

Answer 3

• employees are not covered by federal and state wage and hour laws; supervisors who spend >50% managing >2 employees and are paid >$455/ week
• covered by federal and state wage and hour laws; hourly employees that are guaranteed minimum wage and overtime after 40 hours

Question 4

First- Line Supervisor

Working Supervisor

Answer 4

-leads and manages hourly employees

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Question 5

Flex Style of Management

Answer 5

calls on theory, experience, and talent to adjust actions and decisions to given situations according to the demands of said situations

Question 6

Frank Gilbreth

–Work Simplification

Answer 6

added the theory that the application of the principles of the scientific method to increase the ability to produce without sacrificing quality to the scientific management method

Question 7

Humanistic Management

Answer 7

a combination of scientific, human relations, and participative systems

Question 8

Manager

Supervisor (supervisory concerns)

Answer 8

-one who directs and controls an assigned segment of work

Question 9

Organizational Chart

Answer 9

used to show the relationship among departments via line functions

Question 10

Scientific Management

Answer 10

created by Frederick Taylor

1) standardization of work procedures and methods
2) careful selection of people
3) complete and constant supervision
4) incentive pay

Question 11

Total Quality Management

Answer 11

process of total organizational involvement in improving all aspects of the quality of a product or service