Chapter 2 Study Guide

Question 1

Behavior

Answer 1

Manner of conducting oneself

Question 2

Value

Answer 2

Rate of usefulness, importance, or general worth

Question 3

Hierarchy

Answer 3

Graded or ranked series

Question 4

Aphasia

Answer 4

A disorder by damage to parts of the brain that control language

Question 5

cc

Answer 5

Chief complaint

Question 6

MRI

Answer 6

Magnetic resonance imagery

Question 7

OSHA

Answer 7

Occupational Hazard and Safety Administration

Question 8

qd

Answer 8

Daily

Question 9

WHO

Answer 9

World Health Organization

Question 10

CHO

Answer 10

Carbohydrate

Question 11

chol

Answer 11

Cholesterol

Question 12

nsg

Answer 12

Nursing

Question 13

pm

Answer 13

Between noon and midnight

Question 14

pt

Answer 14

Patient

Question 15

Three reasons why the health care industry is constantly changing

Answer 15

1. New medical discoveries
2. Evolving health concerns
3. Technological advances

Question 16

Charting

Answer 16

Often with abbreviations
Needs to be neat
Has to make sense

Question 17

Three parts of effecting communication

Answer 17

70% nonverbal
20% vocal
10% verbal

Question 18

Feedback

Answer 18

A method that can be used to determine if communication was successful. Occurs when the receiver responds to the message. Allows the original sender to evaluate how the message was it interpreted and to make any necessary adjustments it clarifications.

Question 19

Ways to manage stress

Answer 19

• plan and organize
• do one thing at a time
• take time to relax
• be positive
• avoid criticizing others
• learn to negotiate
• get regular exercise
• tolerate and forgive
• talk about things that are troubling
• use relaxation techniques

Question 20

Illnesses caused by stress

Answer 20

• heart attack
• ulcers
• arthritis
• allergies
• diabetes

Question 21

Verbal communication

Answer 21

Words used

How the words were said

Question 22

Non Verbal Communication

Answer 22

Body stance
Hand motions
Facial expression

Question 23

Characteristics of a health care worker

Answer 23

• communicates concisely and accurately
• dresses neatly and appropriately, promotes good health through lifestyle
• shows patience and poise under pressure
• takes responsibility
• willing to follow directions
• maintains ethical conduct

Question 24

Dress code do’s

Answer 24

• clean
• neat
• appropriately
• modest
• professional dress or scrubs
• hair up
• no dangling jewelry
• clean nails

Question 25

Dress code don’ts

Answer 25

• dangling jewelry
• immodestly
• outlandishly
• long nails
• messy hair
• wrinkled
• dirty

Question 26

Barriers to communication with examples

Answer 26

1. Physical Disabilities
   
   • deafness/hearing loss
   • blindness/bad vision
   • aphasia/speech trouble
2. Psychological
   
   • close mindedness
   • judging
   • lecturing
   • arguing
3. Cultural Diversity
   
   • beliefs regarding health care
   • language barriers
   • eye contact
   • ways of dealing with illness
   • touch

Question 27

Maslow’s Hierarchy of Needs

Answer 27

(Bottom to top) 
Physiological
Safety and security
Love and affection
Esteem 
Self actualization

Question 28

Character

Answer 28

Distinctive qualities that make up an individual