Chapter 2 Study Guide Flashcards
Behavior
Manner of conducting oneself
Value
Rate of usefulness, importance, or general worth
Hierarchy
Graded or ranked series
Aphasia
A disorder by damage to parts of the brain that control language
cc
Chief complaint
MRI
Magnetic resonance imagery
OSHA
Occupational Hazard and Safety Administration
qd
Daily
WHO
World Health Organization
CHO
Carbohydrate
chol
Cholesterol
nsg
Nursing
pm
Between noon and midnight
pt
Patient
Three reasons why the health care industry is constantly changing
- New medical discoveries
- Evolving health concerns
- Technological advances
Charting
Often with abbreviations
Needs to be neat
Has to make sense
Three parts of effecting communication
70% nonverbal
20% vocal
10% verbal
Feedback
A method that can be used to determine if communication was successful. Occurs when the receiver responds to the message. Allows the original sender to evaluate how the message was it interpreted and to make any necessary adjustments it clarifications.
Ways to manage stress
- plan and organize
- do one thing at a time
- take time to relax
- be positive
- avoid criticizing others
- learn to negotiate
- get regular exercise
- tolerate and forgive
- talk about things that are troubling
- use relaxation techniques
Illnesses caused by stress
- heart attack
- ulcers
- arthritis
- allergies
- diabetes
Verbal communication
Words used
How the words were said
Non Verbal Communication
Body stance
Hand motions
Facial expression
Characteristics of a health care worker
- communicates concisely and accurately
- dresses neatly and appropriately, promotes good health through lifestyle
- shows patience and poise under pressure
- takes responsibility
- willing to follow directions
- maintains ethical conduct
Dress code do’s
- clean
- neat
- appropriately
- modest
- professional dress or scrubs
- hair up
- no dangling jewelry
- clean nails
