Chapter 2 - Role Of Supervisor Flashcards
Activities a supervisor undertakes
Coaching File review Performance management Joint observed calls or role plays Providing feedback Briefings 121 meetings Training Team meeting
The benefits of a supervisor to a business…
The enhance investor protection, quality of advice, TCF
They help demonstrate compliance with FCA rules
They otherwise contribute to the effective running of the business
Supervisor KPIs
Number of advises failing to reach required competence standards
Time taken by advisers to reach required competence standards
Types of CPD utilised
Performance of adviser sunder supervision
Number and variety of training sessions held
Number of observed visits, nature of visits
Quality of record keeping
Effective identification of training needs
Profitability of the team
Number of file checks qualify to of file check
Supervisor competencies
Personal effectiveness: striving for excellence, taking initiative
Working with others: customer focus, people focus, building understand and trust, influencing skills.
Creating solutions: speeding information, understanding issues, problem solving.
Managing the team: leadership, communication, maintaining compliance standards, managing performance, developing others.
On what occasions is direct supervision suitable for a competence adviser?
Cases of under performance, especially if well below require standard.
New advice area
Return to role after a period of absence.
Role of an overseer
Someone who oversees specified administration functions within a life office usually a team leader or manager.
They are subject to same T&C guidance except
The full qualification requirement, they do not have to complete the advisory section.
Demonstrate adviser skills
Not subject to 30 month time scale to obtain qualifications
Coaching and assessment guidance that applies to supervisors does not explicitly apply to overseers.
