chapter 2 - Professional Pharmacy Technician Flashcards
What are the education requirements for a pharmacy technician?
education requirements, competency exams, and registration with the state board of pharmacy.
what are the education requirements for a pharmacist?
graduate from a pharmacy school with a doctor of pharmacy degree. 6 yrs of college.
What is a health-system pharmacy?
hospitals, nursing homes, long-term care facilities. Prepare and dispense medications for individual patients.
What is a Community Pharmacy?
an ambulatory and Retail Pharmacy
What is the 6 stages of the communication process?
Te sender The message The channel The receiver Feedback Context
What are the types of communication?
Verbal Face -to- Face Telephone-Based Written Non-Verbal
What are some of the barriers of communication?
Language
Impairments
Illiteracy
What is denial?
A defense mechanism where the individual avoids confronting the problem by denying the very existence of the problem.
What is displacement?
a defense mechanism where the individuaL transfers his own negative emotions to someone or something that is completely unrelated to the individuals feelings.
What is /intellectualization?
a defense mechanism where the individual deals with conflicts or stressors by making generalizations to minimize disturbing feelings.
What is projection?
a defense mechanism where the individual attributes his own thoughts or impulses to another person.
What is rationalization?
a defense mechanism where the individual offers a socially acceptable and apparently logical explanation for an act or decision actually produced by an unconscious impulse.
What is the Reaction Formation?
occurs when someone goes to the opposite extreme of the behavior overcompensating for unacceptable impulses.
What is Regression?
a defense mechanism in which an individual suffers a loss of some of the development already attained and reverts to a lower level of adaption and expression.
What is Repression?
a defense mechanism where the individual involuntarily excludes painful thoughts, impulses, or memory from awareness.