Chapter 2: Key Terms

Question 1

abuse

Question 2

adaptive task performance

Question 3

behaviourally anchored rating scales (BARS)

Question 4

boosterism

Question 5

citizenship behaviour

Question 6

define civic virtue

Question 7

define counterproductive behaviour

Question 8

define courtesy

Question 9

define creative task performance

Question 10

define forced ranking

Answer 10

A performance management system that forces managers to rank each of their people into one of three categories: the top 20 percent, the vital middle 70 percent, or the bottom 10 percent

Question 11

define gossiping

Answer 11

Casual conversations about other people in which the facts are not confirmed as true

Question 12

define Harassment

Answer 12

Unwanted physical contact or verbal remarks from a colleague

Question 13

Define helping

Answer 13

Assisting co-workers who have heavy workloads, aiding them with personal matters, and showing new employees the ropes

Question 14

Define incivility

Answer 14

Communication that is rude, impolite, discourteous, and lacking in good manners

Question 15

Define interpersonal citizenship behaviour

Answer 15

Going beyond normal job expectations to assist, support, and develop co-workers and colleagues

Question 16

job analysis

Question 17

job performance

Question 18

knowledge work

Question 19

management by objectives (MBO)

Question 20

National Occupational Classification (NOC)