Chapter 2 Job Performance Flashcards
________ ___________is formally defined as the value of the set of employee behaviors that contribute, either positively or negatively, to organizational goal accomplishment.
Job performance
3 broad categories of job performance are: _____ performance, ______behavior and ___________ behavior.
task
citizenship
counterproductive
How do organizations identify the behaviors that underlie task performance? They conduct a ___ analysis.
job
What is citizenship behaviors?
Voluntary employee activities that may or may not be rewarded but that contribute to the organization by improving the overall quality of the setting or context in which work takes place.
What are the 2 types of citizenship behaviors?
Organizational (benefits the company) and interpersonal (benefits co-workers)
____ VIRTUE refers to participating in the company’s operations at a deeper-than-normal level by attending voluntary meetings and functions, reading and keeping up with organizational announcements, and keeping abreast of business news that affects the company.
CIVIC VIRTUE
_______ means representing the organization in a positive way when out in public, away from the office, and away from work.
BOOSTERISM
Counterproductive Behaviors:
Organizational Related:
- ________ DEVIANCE (wasting resources, substance abuse)
- ________ DEVIANCE (sabatage, theft)
Interpersonal Related:
- _____ DEVIANCE (gossiping, incivility)
- _____ AGRESSION (harrassment, abuse)
- PRODUCTION
- PROPERTY
- POLITICAL
- PERSONAL
What workplace trends are affecting job performance in today’s organizations? pg 45
Knowledge work
and
Service work
How can organizations use job performance information to manage employee performance?
- management by objectives (employee meets goals)
- behaviorally anchored rating scales
- 360-degree feedback
- forced ranking.
