chapter 2 Job Performance

Question 1

what is job performance?

Answer 1

the value of set of employee behaviors that contribute either positively of negatively toward organization objectives

Question 2

what can focusing on results produce?

Answer 2

• bottom line mentality —–> social undermining/sabotage
• violations of policies and regulations
• no understanding of how to improve or correct performance

Question 3

job performance model

Answer 3

CITIZENSHIP

                     TASK                                                            COUNTERPRODUCTIVE



                                               JOB PERFORMANCE

• multi dimensional

Question 4

task performance model

Answer 4

> routine task performance
- predictable actions
- normal demands
TASK PERFORMANCE
-reflect core of job > adaptive task performance
- responding to unusual needs
- unpredictable demands

                                                     > creative task performance 
                                                                    - developing novel and useful actions 
                                                                    - exhibiting proactive creativity

Question 5

citizenship performance model

Answer 5

organizational interpersonal
> voice > helping
> boosterism > courtesy
> civic virtue > sportsmanship
-sense of community
with organization
CITIZENSHIP PERFORMANCE
- performance evaluations - raises & promotions - choice or decision

Question 6

what is counter productive behaviors?

Answer 6

> INTENTIONAL harm to the organization
people that commit one are likely to commit another

Question 7

what is the contagion effect relating to counter productive behavior?

Answer 7

a “bad apple” can lead to others adopting similar behaviors

Question 8

what kind of relationship do counter-productive behaviors and task performance have?

Answer 8

very weak relationship

Question 9

what kind of relationship do counter-productive behaviors and citizenship behavior have?

Answer 9

a STRONG but NEGATIVE RELATIONSHIP

Question 10

what is deviance?

Answer 10

state of departing from usual or accepted standards

Question 11

deviance model

Answer 11

PRODUCTION PROPERTY
> waste > sabotage
> substance abuse > theft

POLITICAL PERSONAL AGGRESSION
> gossip > harassment
> incivility > abuse