Chapter 2: Global E-business and Collaboration Flashcards
Business processes, different management groups, collaboration & social business, role of IS department
Definition business process
A logically related set of activities that defines how specific business tasks are performed
Name some key insights bout business processes
- it’s a unique way in which organizations coordinate work, information & knowledge
- source of strategic advantage (managerial relevance)
- often cross-functional, although BPs exist for all major business functions
- automation through IS (redesign & streamline BPs)
- businesses = collection of BPs
- BPs may be assets or liabilities
What types of IS in e-business are there?
- Transaction processing systems (TPS)
- Business intelligence systems
- Systems for collaboration & social business
- IS department
Definition TPS
TPSs are systems serving the operational management (e.g. payroll) or order processing (daily routine transactions)
What are business intelligence systems?
Data & software tools for organizing & analyzing data to help managers & users make improved decisions
What types of business intelligence systems are there (9)?
- Transaction processing systems (TPS)
- Management informtion systems (MIS)
- Decision-supporting systems (DSS)
- Executive support systems (ESS)
- Enterpriseresource planning (ERP) systems
- Supply chain management (SCM) systems
- CRM systems
- Knowledge management systems
- Intranets & extranets
Define MIS
IS producing reports for middle management by condensing information from TPS, little analytic capability
Define DSS
IS supporting unique & rapidly changing middle management decisions by using advanced analytical models
Define ESS
IS at strategic level addressing non-routine DM through advanced graphics & communications, summarized data from DSS & MIS –> senior management
What do MIS, DSS & ESS have in common?
- provide business intelligence for managers & enterprise employees to make informed decisions
Enterprise applications are: - designed to coordinate multiple functions & BPs
- integrating key internal BPs into single system
Define supply management system
IS helping the firm manage its relationship with supplies to optimize planning, sourcing, manufacturing & delivery of products/ services
Define CRM system
IS coordinating the BPs surrounding the firm’s customers
Define knowledge management systems
IS enabling firms to optimize the creation, sharing & distribution of knowledge
Define intranets/ extranets
Private corporate networks based on IT that assemble information from disparate systems (extranets make portions of intranets available to outsiders)
Define social business
Use of internal & external social networking platforms to engage employees, customers & suppliers, which can enhance collaborative work (working together to achieve goals)
