Chapter 2 Business Analytics Key Concepts

Question 1

The Business Analysis Core Concept Model

Answer 1

Change, Need, Solution, Stakeholder, Value, Context

Question 2

Change (BACCM)

Answer 2

act of transformation in response to a need. Works to improve performance of an enterprise deliberately and controlled.
· What are the kinds of changes we are doing?

Question 3

Need (BACCM)

Answer 3

problem or opportunity to be addressed. Can cause changes by motivating stakeholders to act.
· What are the needs we are trying to satisfy?

Question 4

Solution (BACCM)

Answer 4

specific way of satisfying one or more needs in a context by resolving a problem faced by stakeholders/enabling stakeholders to take advantage of opportunity.
· What are the solutions we are creating/changing?

Question 5

Stakeholder (BACCM)

Answer 5

group or individual with relationship to the change/need/solution.
a. Grouped based on relationship to needs, changes, solutions
· Who are the stakeholders involved?

Question 6

Value (BACCM)

Answer 6

worth, importance, or usefulness of something to a stakeholder within a context. Can bee seen as potential or realized returns, gains, and improvements. Possible to have a decrease in value in form of losses, risks, and costs.
a. Tangible value- directly measurable often has significant monetary component
b. Intangible value- measured indirectly often has motivational component, such as a company’s reputation or employee morale.
c. Value can be assessed in absolute terms, but in many cases is assessed in relative terms.
· What do stakeholders consider to be of value?

Question 7

Context (BACCM)

Answer 7

circumstances that influence, are influenced by, and provide understanding of the change. Context is everything relevant to the change that is within the environment.
a. Includes attitudes, behaviors, beliefs, competitors, culture, demographics etc.
· What are the contexts that we and the solution are in?

Question 8

Business Analysis Information

Answer 8

broad and diverse sets of information business analysts analyze, transform, and report.
Information of any kind, any level of detail that is used as input or is an output of business analysis work.

Question 9

Design

Answer 9

usable representation of a solution.
· Focuses on understanding how value might be realized by a solution if built.
• Can vary widely depending on the circumstances.

Question 10

Enterprise

Answer 10

system of one or more organizations and solutions they use to pursue a shared set of common goals.
• Solutions are also organizational capabilities
· Can be processes, tools or information
• Boundaries can be defined relative to the change.
NOT constrained by boundaries of a legal entity, organization, or org. unit.

Question 11

Organization

Answer 11

autonomous group of people under management of single individual/board working towards common goals/objectives
• Often have clearly defined boundary.
• Operate on continuous basis.

Question 12

Plan

Answer 12

proposal for doing or achieving something.

• Describe set of events, dependencies among the events, expected sequence, schedule, results or outcomes etc.

Question 13

Requirement

Answer 13

usable representation of a need.
• Focus on understanding what kind of value could be delivered if a requirement is fulfilled.
Risk- effect of uncertainty on the value of a change, solution, the enterprise.
• Ba collab. w/stakeholders to identify, assess, and prioritize risks/deal with risks by altering conditions/events leading to uncertainty.

Question 14

Requirements Classification Schema

Answer 14

Business Requirements
Stakeholder Requirements
Solution Requirements
Transition Requirements

Question 15

Business Requirements

Answer 15

statements of goals, objectives, and outcomes that describe why a change has been initiated.

Question 16

Stakeholder Requirements

Answer 16

describe needs of stakeholders that must be met in order to achieve the business requirements.

Question 17

Solution Requirements

Answer 17

describe capabilities/qualities of a solution that meets the stakeholder requirements. Can be divides into 2 sub categories:
· Functional Requirements- capabilities a solution must have in terms of the behavior and information that the solution will manage.
Non-Functional requirements (quality of service requirements)- describe conditions under which a solution must remain effective or qualities that a solution must have.

Question 18

Transition Requirements

Answer 18

capabilities that solution must have and conditions solution must meet to facilitate transition from current state to the future state.
· Not needed once change is complete.

Question 19

Stakeholders

Answer 19

ndividual/group ba interacts with directly/indirectly.

• Any stakeholder can be a source of requirements, assumptions or constraints.

Question 20

Business Analyst

Answer 20

stakeholder in all business analysis activities. Responsible/accountable for execution of these activities.
• Sometimes responsible for performing activities that fall under another stakeholder role.

Question 21

Customer

Answer 21

may use products/services produced by enterprise and have contractual/moral rights enterprise is obligated to meet.

Question 22

Domain Subject Matter Expert

Answer 22

individual with in-depth knowledge of topic relevant to business need/solution scope.
• Filled by people who may be end users or people who have in depth knowledge of the solution.

Question 23

End User

Answer 23

stakeholders who directly interact with solution

Question 24

Implementation Subject Matter Expert

Answer 24

stakeholder who has specialized knowledge regarding implementation of one or more solution components.

Question 25

Operational Support

Answer 25

responsible for day-to-day management/maintenance of system/product.

Question 26

Project Manager

Answer 26

responsible for managing work required to deliver solution that meets business need.
• Ensuring projects objectives are met

Question 27

Regulator

Answer 27

responsible for definition/enforcement of standards.

Question 28

Sponsor

Answer 28

initiating the effort to define a business need and develop a solution that meets that need.

Question 29

Supplier

Answer 29

stakeholder outside boundary of given organization/org. unit.

Question 30

Tester

Answer 30

responsible for determining how to verify solution meets the requirements defined by ba + conducting the verification process.