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tourism > Chapter 2 > Flashcards

Chapter 2 Flashcards

1
Q

Business travel

A

non-discretionary travel
few choices of where, when, how long to travel
meeting and conventions

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2
Q

frequent business traveller

A

stay repeatedly in the same hotel
staff encouraged to remember the guests like and dislike
instant check in and out

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3
Q

luxury business traveller

A

best travel experiences
not concern the cost
consider the service attitude

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4
Q

female business traveler

A

travelling alone
safety issues
room service

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5
Q

international business traveller

A

service available in the language

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6
Q

Motivation: the Pleasure Guest

A

DISCRETIONARY TIME- is the time away from work and other obligations
DISCRETIONARY INCOME- the money people may spend as they please
FAMILY LIFE STAGE- helps determine when, where, and how a person takes a vacation; discretionary income and time ties to each life stage

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7
Q

Demographics

A

method of classifying clients, loosely based on life stage.
guest’s domicile, age, occupation, income, marital status, education, and gender are help the business determine the type of facilities and services that best suit a guest’s needs.

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8
Q

Psychographics

A

helps hosts to understand the activities, interests, opinions, personalities, and likes and dislikes of the guest

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9
Q

allocentric

A

risk-taker
prefer to go some where no foot has trod before and is willing to go without the normal conveniences of like in order to gain a fuller travel experience
1st to try a new travel destination

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10
Q

psychocentrics

A

“armchair travellers”-get travell experience watching TV and specialty travel networkds
-when they travel, they prefer places that feel like home,, speak same language, food will be familiar and the mode of travel they choose will be one with which they are comfortable.

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11
Q

midcentric

A

enjoy the change of pace, they are not likely to choose a vacation that deprives them of the basic comforts of life

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12
Q

extrovert

A

an individual who is outgoing and uninhibited in interpersonal situations

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13
Q

introvert

A

more concerned with personal thoughts and feelings and is most likely to eat in a quiet, comfortable restaurant
get to know the culture of the destination by observing people on the street or visiting their national museums

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14
Q

internal locus of control

A

believe that they are in charge of what happens in their lives and they control their own destiny

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15
Q

external locus of control

A

people believe that events are predetermined by other powerful individuals, fate, or chance and accept that what will be

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16
Q

the two factors which Epperson identified

A

PULL FACTORS-external things; include people, places, and activities (friends, relatives, celebrities, events)
PUSH FACTORS- forces, needs, motivations and ways of thinking that come from within us; inner selves and adventure, kinship, rest and relaxation, challenge, escape

17
Q

Maslow’s Hierarchy of Needs

A

PHYSIOLOGICAL NEEDS- simple, generate motivations(transportation, accommodation, food, water)
SAFETY NEEDS
SOCIAL NEEDS- VFR(visiting friends and relatives) need for companionship, choice of a trip
EGO / SELF-ESTEEM- a person’s need to feel important and special
SELF-ACTUALIZATION NEEDS- focus on achieving one’s full potential as human being

18
Q

Motivation: the Pleasure Guest

A

DISCRETIONARY TIME- is the time away from work and other obligations
DISCRETIONARY INCOME- the money people may spend as they please
FAMILY LIFE STAGE- helps determine when, where, and how a person takes a vacation; discretionary income and time ties to each life stage

19
Q

What are the 4 basic categories divided from motivation from McIntosh and Geoldner?

A

PHYSICAL MOTIVATORS- health, sports participation, relaxation, and recreation
CULTURAL MOTIVATORS- desire to learn more about the music, architecture, food, art, folklore or religion of other people
INTERPERSONAL MOTIVATORS- strongest motivators of all and include VFR or escaping from family and friends
STATUS AND PRESTIGE MOTIVATORS- ego and self-esteem, concern the need for recognition, attention, appreciation and good reputation

19
Q

SATH

A

Society Accessible Travel and Hospitality

19
Q

Barriers to Travel

A 
Cost
Lack of time
Accessibility, Distance or Ease of Travel 
Health and Disabilities
Travel Tastes and Experience
Education
Age
Fear
19
Q

What cause of Tourism illiteracy?

A

lack of understanding of the benefits tourism brings to a community

19
Q

Benefits of tourism

A 
Economic diversification 
Cultural preservation
Better choices in entertainment, shopping, and food service
Enhanced travel
Area beautifications
Tax revenues
Foreign capital
Recreational and educational facilities
Modernization
Favourable world image
19
Q

Barriers to Tourism Acceptance

A 
Crime and unwanted behaviour
Air, water, land, and noise pollution
Congestion of roadways, parks, shopping areas, recreational centres, attractions, and restaurants. 
Local resentment
Inflation
Seasonality
Leakage
Increase in the cost of services
Diversion of government funds
19
Q

Small towns and cultures other than Canada, have to deal difficulties. What are the differences Edward Inskeep suggests to determine the depth of the difficulties?

A 
Basic value and logic system
Religious beliefs
Traditions
Customs
Lifestyles
Behavioural patterns
Dress code
Sense of time budget
Attitudes toward strangers
19
Q

what is G.V. Doxey’s Index of Tourist Irritation?

A
  1. Level of euphoria- tourist $ begins to flow, additional jobs and financial resources have a positive impact on the community.
  2. Level of apathy- residents begin to take advantages of the tourist, inflation may occur
  3. Level of irritations- residents begin to annoyed by the number of tourists taking advantage of their town and its facilities
  4. Level of antagonism- Irritation becomes more vocal and tourists are blamed for all the negative occurrences
  5. The final level- the local residents forget the way they lived was what first attracted the tourist.
19
Q

WHTI

A

Western Hemisphere Travel Initiative

19
Q

What are the federal government departments that have the most impact on the Canadian tourism sector?

A
  1. Industry Canada- responsible for the overall well-being of the tourism sector
  2. FAC( Foreign Affairs Canada)- responsible for issuing Canadian passport and Canadian entrance visas
  3. CBSA( Canada Border Services Agency)- responsible for checking the travel documents of every person arriving in canada & for customs services
  4. Parks Canada Agency
  5. Transport Canada- regulation of transportation systems and helps with the building and maintenance of the transportation infrastructure
19
Q

CTC

A

Canadian Tourism Commission

19
Q

NCC

A

the National Capital Commission

19
Q

Human Resource Challenges, Issues and Concerns

A
  • Industry image
  • Unskilled labour
  • Poor training practices
  • Poor attitudes/self-image
  • High turnover
  • Shrinking labour pool
  • Demand for qualified workers
  • Poorly trained managers
  • Language barriers
  • Lack of recognition for institutional training
19
Q

TEC

A

Tourism Education Councils

ensure SKA form the critical mass of each occupational standard document

19
Q

HRSDC

A

Human Resource and Social Development canada

19
Q

Occupational standards

A

are documents outlining the skills, knowledge, and attitudes that an individual must demonstrate and practise to be deemed competent in a given occupation
to ensure that industry members from across the country identify and validate the SKA components

19
Q

The Emerit Program

A

an online training courses that teach participants what they need to know for each occupation

19
Q

Moral

A

the ability to make a distinction between right and wrong conduct

19
Q

Ethics

A

a system or code of morals of a particular person, religion, culture, group or profession

tourism (5 decks)

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