chapter 12

Question 1

tourism worker and tourists’ relationship

Answer 1

1 tourists entrust their lives, their security and their possessions to tourism professionals
2 people who work in tourism industry must accept this responsibility and serve with honesty and concern for their customer’s welfare

Question 2

issues causing concern in the sector

Answer 2

• transportation
• the role of parks, historic sites and crown lands
• the evolving role of canada customs and immigration
• the tax issue
• training of tourism workers
• aboriginal tourism
• financing the future of tourism
• climate change
• culture and economic concern

Question 3

tourism challenges

Answer 3

• provide opportunities for people to grow and expand their vision
• life-changing
• threat of terrorism