Chapter 2

Question 1

Employee motivation

Answer 1

internal forces that affect a persons voluntary choice of behaviour: direction, intensity, persistence

Question 2

Employee Ability

Answer 2

altitudes and learned capabilities required to successfully compete a task

Question 3

Role perceptions

Answer 3

understand the job duties expected of us

role clarity

more accurate/efficient job performance, better coordination

Question 4

Situational Factors

Answer 4

environmental conditions beyond the individuals short term control that constrain or facilitate behaviour

Question 5

Types of individual behaviour

Answer 5

• Task performance
• Organizational Citizenship
• Counterproductive work Behaviours
• Joining/staying with the organization
• Maintaining attendance

Question 6

Nature of personality

Answer 6

heredity explains about 50 percent of behavioural tendencies and 30 percent of temperament

Question 7

Nurture of personality

Answer 7

Socialization, and learning

Question 8

Five factor personality model (CANOE)

Answer 8

Conscientiousness, Agreeableness, Neuroticism, Openness to experience, Extraversion

Question 9

values in the work place

Answer 9

stable evaluative beliefs that guide our preferences

Value System

Question 10

Compared with personality values are?

Answer 10

Evaluative

May conflict strongly with each other

Affect more by nurture than nature

Question 11

Values Congruence

Answer 11

Similarity of a persons value hierarchy to another source

Question 12

Three Ethical Principles

Answer 12

Utilitarianism

Individual rights

Distributive justice

Question 13

Influences on Ethical Conduct

Answer 13

Moral intensity

Moral sensitivity

Situational influences

Question 14

Dimensions of National Culture

Answer 14

Individualism vs. collectivism
Power distance 
Uncertainty avoidance
Achievement vs. nurturing
Long term vs. short term orientation
Indulgence vs. restraint

Question 15

individualism

Answer 15

The degree to which people value personal freedom, self-sufficiency, control over themselves, being appreciated for unique qualities

Question 16

power distance

Answer 16

High power distance:
Value obedience to authority
Comfortable receiving commands from superiors
Prefer formal rules and authority to resolve conflicts

Low power distance:
Expect relatively equal power sharing
View relationship with boss as interdependence, not dependence

Question 17

uncertainty avoidance

Answer 17

High uncertainty avoidance
Feel threatened by ambiguity and uncertainty
Value structured situations and direct communication
Low uncertainty avoidance
Tolerate ambiguity and uncertainty

Question 18

Achievement vs. Nurturing

Answer 18

High achievement orientation
assertiveness
competitiveness
materialism
High nurturing orientation
relationships
others’ well-being