Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Information Systems > Chapter 2 > Flashcards

Chapter 2 Flashcards

1
Q

Analytics

A

Is the science of fact-based decision making.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Problem Identification

A

Define the problem as clearly and precisely as possible.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Data Collection

A

Gather problem-related data, including who, what, when, where, why, and how.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Solution Generation

A

Detail every solution possible, including ideas that seem farfetched.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Solution Test

A

Evaluate solutions in terms of feasibility (can it be completed?), suitability (is a permanent or a temporary fix?), and acceptability (can all participants form a consensus?).

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Solution Selection

A

Select the solution that best solves the problem and meets the needs of the business.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Solution Implementation

A

If the solution solves the problem, then the decisions, made were correct. If not, then the decisions were incorrect and the process begins again.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Operational Decision Making

A

Employee development, control, and maintain core business activities required to run the day to day operations.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Managerial Level

A

Employees are continuously evaluating company operations to hone the firm’s abilities to identify, adapt to, and leverage change.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Structured Decisions

A

Situations where established processes offer potential solutions.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Semistructured Decisions

A

Occur in situations in which a few established processes help evaluate potential solutions, but not enough to lead to a definite recommended decision.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Strategic Decision Making

A

Managers develop overall business strategies, goals, and objectives as part of the company’s strategic plan.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Unstructured Decision

A

Occurring in situations in which no procedures or rules exist to guide decision makers toward the correct choice.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Metrics

A

Are measurements that evaluate results to determine whether a project is meeting its goals. WILL BE ON EXAM

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Critical Success Factors (CSFs)

A

Are the crucial steps companies perform to achieve their goals and objectives and implement their strategies.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Key Performance Indicators (KPIs)

A

Are the quantifiable metrics a company uses to evaluate progress toward critical success factors. Far more specific than CSF’s

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Project

A

A temporary activity a company undertakes to create a unique product. Meant to be short term. **WILL TRY TO TRICK ON EXAM***

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Programs

A

Long term projects.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Best Practices

A

Are the most successful solutions to problem-solving methods that have been developed by a specific organization or industry.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Efficiency MIS Metrics

A

Measure the performance of MIS itself, such as throughput, transaction speed, and system availability.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Effectiveness MIS Metrics

A

Measure the impact MIS has on business processes and activities, including customer service satisfaction and customer conversation rates.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

Market Share

A

The portion of the market that a firm captures

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

Return on Investment

A

Indicates the earning power of a project. (Internal KPI)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

Throughput (efficiency metrics)

A

The amount of information that can travel through a system at any point in time.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

Transaction Speed (efficiency metrics)

A

The amount of time a system takes to perform a transaction.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

System Availability (efficiency metrics)

A

The number of hours a system is available for users

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

Information Accuracy (efficiency metrics)

A

The extent to which a system generates the correct results when executing the same transaction numerous times.

28
Q

Response Time (efficiency metrics)

A

The time it takes to respond to user interactions such as a mouse click.

29
Q

Usability (effectiveness metrics)

A

The ease with which people perform transactions and/or find information.

30
Q

Customer satisfaction (Effectiveness metrics)

A

Measured by satisfaction surveys, percentage of existing customers retained, and increase in revenue dollars per customer.

31
Q

Benchmark

A

Baseline values the system seeks to attain.

32
Q

Benchmarking

A

A process of continuously measuring system results, comparing those results to optimal system performance (benchmark values), and identifying steps and procedures to improve performance.

33
Q

Model

A

Is a simplified representation or abstraction of reality.

34
Q

Online Transaction Processing (OLTP)

A

Is the capture of transaction and event information using technology to (1) process the information according to defined business rules, (2) store the information, and (3) update existing information to reflect new information.

35
Q

Analytical Information

A

Encompasses all organizational information, and its primary purpose is to support the performance of managerial analysis or semistructured decisions.

36
Q

Online Analytical Processing (OLAP) *

A

Is the man

37
Q

What-If Analysis

A

Checks the impact of a change in a variable or assumption on the model.

38
Q

Sensitivity Analysis

A

A special case of what-if analysis, is the study of the impact on other variables when one variable is changed repeatedly.

39
Q

Goal Seeking Analysis

A

Finds the inputs necessary to achieve a goal such as a desired level of output.

40
Q

Optimization Analysis

A

An extension of goal-seeking analysis, finds the optimum value for a target variable by repeatedly changing other variables, subject to specified constraints.

41
Q

Most EIS’s offer what capabilities?

A

consolidation,

42
Q

Artificial Intelligence

A

Simulates human intelligence such as the ability to reason and learn.

43
Q

Intelligent Systems

A

Various commercial applications of AI

44
Q

Expert System

A

Computerized advisory programs that imitate the reasoning of processes of expert in solving difficult problems.

45
Q

Neural Network

A

Attempts to emulate the way human brain works.

46
Q

Executive Information System (EIS)

A

Is a specialized DSS that supports senior-level executivesand unstructured long-term, no routine decisions requiring judgement, evaluation, and insight.

47
Q

Genetic Algorithm

A

An artificial intelligent system that mimics the evolutionary, survival-of-the-fittest process to generate increasingly better solutions to a problem.

48
Q

Intelligent Agent

A

Special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users.

49
Q

Virtual Reality

A

A computer-simulated environment that can be a simulation of the real world or an imaginary world.

50
Q

JBusinesses gain a competitive edge when they_______ and _______ business________?

A

Minimize Costs, streamline, processes.

51
Q

Business process modeling, or Mapping (verb)

A

Is the activity of creating a detailed flowchart or process map of a work process that shows its inputs, tasks, and activities in a structured sequence.

52
Q

Business Process Model (noun)

A

Is a geographic description of a process, showing the sequence of process tasks, which developed for a specific purpose and from a selected viewpoint.

53
Q

Customer Facing Process

A

Results in a product or service that is received by an external customer.

54
Q

Business Facing Process

A

Invisible to the external customer but essential to the effectiveness - management of business.

55
Q

Workflow

A

Includes the tasks, activities, and responsibilities. (Finish in powerpoint)

56
Q

Automate

A

Answering phones with computers

57
Q

Streamline

A

Remove duplicate jobs in the process

58
Q

Reengineering

A

Taking an airplane instigate of a bike.

59
Q

Business Process Improvement (BPI)

A

Attempts to understand and measure the current process and make performance improvements accordingly.

60
Q

Automation

A

The process of computerized manual tasks.

61
Q

What are the 5 steps in Business Process Improvement

A
  1. Document AS-IS Process
  2. Establish Measures
  3. Follow Process
  4. Measure Performance
  5. Identify and Implement Improvements
62
Q

Bottleneck

A

Occur when recourses reach full capacity and cannot handle any additional demands

63
Q

Redundancy

A

Occurs when a task or activity is unnecessarily repeated

64
Q

Streamlining

A

Improves business process efficiencies (finish from powerpoint)

65
Q

Business Process Reengineering (BPR)

A

Analysis and redesign of workflow within and between enterprises.

Information Systems (8 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions