Chapter 2

Question 1

Downsizing

Answer 1

The planned elimination of large numbers of personnel, designed to enhance organizational effectiveness

Question 2

Goals

Answer 2

What an organization hopes to achieve in the medium- to long-term future.

Question 3

Recruitment

Answer 3

The process of seeking applicants for potential employment

Question 4

Job Design

Answer 4

The process of defining the way work will be performed and the tasks that will be required in a given job

Question 5

Job Analysis

Answer 5

The process of getting detailed information about jobs

Question 6

Development

Answer 6

The acquisition of knowledge, skills, and behaviors that improve an employee’s ability to meet changes in job requirements and in client and customer demands

Question 7

Role Behaviors

Answer 7

Behaviors that is required of an individual in his or her role as a jobholder in a social work environment.

Question 8

Internal Growth Strategy

Answer 8

A focus on new market and product development, innovation, and joint ventures

Question 9

Training

Answer 9

A planned effort to facilitate the learning of job-related knowledge, skills, and behavior by employees

Question 10

External Analysis

Answer 10

The process of examining an organization’s strengths and weaknesses

Question 11

Concentration Strategy

Answer 11

A strategy focusing on increasing market share, reducing costs, or creating and maintaining a market niche for products and services.

Question 12

Strategic Human Resource Management

Answer 12

A pattern of planned human resource deployments and activities intended to enable an organization to achieve its goals.

Question 13

External Analysis

Answer 13

Examining the organization’s operating environment to identify strategic opportunities and threats

Question 14

Selection

Answer 14

The process by which an organization attempts to identify applicants with the necessary knowledge, skills, abilities, and other characteristics that will help it achieve its goals.

Question 15

Performance Management

Answer 15

The means through which managers ensure that employee’ activities and outputs are congruent with the organization’s goals.

Question 16

Strategy Implementation

Answer 16

The process of devising structures and allocating resources to enact the strategy a company has chosen.

Question 17

External Growth Strategy

Answer 17

An emphasis on acquiring vendors and suppliers or buying businesses that allow a company to expand into new markets

Question 18

Strategy Formulation

Answer 18

An emphasis on acquiring vendors and suppliers or buying businesses that allow a company to expand into new markets.

Question 19

External Analysis

Answer 19

The organization’s strategy; the ways an organization will attempt to fulfill its mission and achieve its long-term goals.