Chapter 1

Question 1

Work Force Analytic’s

Answer 1

The practice of using data from HR databases and other data sources to make evidence-based human resource decisions.

Question 2

Talent Management

Answer 2

a systematic planned strategic effort by a company to attract, retain, develop, and motivate highly skilled employees and managers.

Question 3

Sustainability

Answer 3

a company’s ability to meet its needs without sacrificing the ability of future generations to meet their needs.

Question 4

Shared Service Model

Answer 4

a way to organize the HR function that includes centers of expertise or excellence, service centers, and business partners.

Question 5

Human Resource Management

Answer 5

refers to the policies, practices, and systems that influence employees’ behavior, attitudes, and performance.

Question 6

Evidence-Based HR

Answer 6

demonstrating that HR practices have a positive influence on the company’s bottom line or key stakeholders.

Question 7

Knowledge Workers

Answer 7

employees who own the intellectual means of producing a product or service.

Question 8

Intangible Assets

Answer 8

a type of company asset including human capital, customer capital, social capital, and intellectual capital.

Question 9

Competitiveness

Answer 9

refers to a company’s ability to maintain and gain market share in its industry.

Question 10

Employee Engagement

Answer 10

the degree to which employees are fully involved in their work and the strength of their job and company commitment.

Question 11

Self-Service

Answer 11

giving employees online access to HR information.

Question 12

Change

Answer 12

the adoption of a new idea or behavior by a company.

Question 13

Outsourcing

Answer 13

the practice of having another company provide services.

Question 14

Empowering

Answer 14

giving employees responsibility and authority to make decisions.

Question 15

Stakeholders

Answer 15

the various interest groups who have relationships with, and whose interests are tied to the organization.

Question 16

Learning Organization

Answer 16

a culture of lifelong learning in which employees are continually trying to learn new things.

Question 17

Alternative Work Arrangements

Answer 17

Independent contractors, on-call workers, temporary workers, and contract company workers who are not employed full-time by the company

Question 18

Balanced Scorecard

Answer 18

A means of performance measurement that gives managers a chance to look at their company from the perspectives of internal and external customers, employees, and shareholders.

Question 19

Cloud Computing

Answer 19

A computing system that provides information technology infrastructure over a network in a self-service, modifiable, and on-demand model

Question 20

Ethics

Answer 20

The fundamental principles of right and wrong by which employees and companies interact

Question 21

External Labor Market

Answer 21

Persons outside the firm who are actively seeking employment

Question 22

High-Performance Work Systems

Answer 22

Work Systems that maximize the fit between the company’s social system and technical system

Question 23

HR Dashboard

Answer 23

HR metrics such as productivity and absenteeism that are accessible by employees and managers through the company intranet or human resource information system.

Question 24

Human Resource Information Systems-HRIS

Answer 24

A system used to acquire, store, manipulate, analyze, retrieve, and distribute HR information

Question 25

Internal Labor Force

Answer 25

Labor force of current employees

Question 26

Lean Thinking

Answer 26

A process used to determine how to use less effort, time, equipment, and space but still meet customers’ requirements

Question 27

Offshoring

Answer 27

Exporting jobs from developed to less developed countries.

Question 28

Reshoring

Answer 28

Moving jobs from over-seas to the US

Question 29

Six Sigma Process

Answer 29

System of measuring, analyzing, improving, and controlling processes once they meet quality standards.

Question 30

Social Networking

Answer 30

Websites and blogs that facilitate interactions between people

Question 31

Total Quality Management-TQM

Answer 31

A cooperative form of doing business that relies on the talents and capabilities of both labor and management to continually improve quality and productivity.

Question 32

Virtual Teams

Answer 32

Teams that are separated by time, geographic distance, culture, and/or organizational boundaries and rely exclusively on technology for interaction between team members.