Chapter 2 Flashcards
Contingency management theory
Stresses the need of flexibility and the adaptation of management styles to suit the situation
Contingency management theory
Is one where the employees assume total responsibility for, and control of, workplace operations
Empower
To empower employees is to include them fully in the decision making process, provide them with autonomy and give them the necessary trust, training and develop,eat and reward to enable them to work as a team
Team / group dynamics
Are the interaction of individuals within teams/groups.
Problem solving
Is a broad set of activities involved in searching for, identifying and then implementing a course of action to correct an unworkable situation.
Technical skills
Involve the ability to perform tasks in a specialised field
Time management
Involves the ability to priorities tasks, set deadlines, review progress and delegate.
Stress management
Involves the ability to manage the levels of stress that develop in employees
Emotional intelligence
is the skill of identifying, assessing and the managing the emotions of self and others
Communication skills
Having good communication skills in the workplace is all about being able to convey information to people clearly and simply, in a way that means things are understood and get done. It’s about transmitting and receiving messages clearly, and being able to read your audience.
Delegation skills
Delegation is the assignment of responsibility or authority to another person (normally from a manager to a subordinate) to carry out specific activities. It is one of the core concepts of management leadership. However, the person who delegated the work remains accountable for the outcome of the delegated work.
Negotiation skills
Negotiation is the process of bargaining between two or more people to reach a desired outcome.
