Chapter 2

Question 1

Application and technologies to help users make better business decision

Answer 1

Business intelligence

Question 2

Senior manager in charge of the information systems functions in the firm

Answer 2

Chief information officer (CIO)

Question 3

Senior executive in charge of the organization’s knowledge management program

Answer 3

Chief knowledge officer (CKO)

Question 4

Responsible for ensuring the company complies with existing data privacy laws

Answer 4

Chief privacy officer (CPO)

Question 5

Heads a formal security function for the organization and is responsible for enforcing the firm’s security policy

Answer 5

Chief security officer (CSO)

Question 6

Business and technology discipline that uses information systems to coordinate all of the business process surrounding the firm’s interactions with its customer in sales, marketing, and services

Answer 6

Customer relationship management (CRM) Systems

Question 7

Online file-sharing service that allows users to upload files to a secure online storage site from which the files can be synchronized and shared with others

Answer 7

Cyberlockers

Question 8

Information systems at the organization’s management level that combine data and sophisticated analytical models or data analysis tool to support semi-structured and unstructured decisions making

Answer 8

Decision-support systems (DSS)

Question 9

Displays all of a firm’s key performance indicators as graphs and charts on a single screen to provide one-page overview of all the critical measurement necessary to make key executive decisions

Answer 9

Digital dashboard

Question 10

the use of the internet and digital technology to execute all the business processes in the enterprise. Includes e-commerce as well as process for the internal management of the firm and for coordination with suppliers and other business partners

Answer 10

Electronic business (e-business)

Question 11

the process of buying and selling goods and services electronically involving transactions using the Internet, network, and other digital technologies

Answer 11

Electronic commerce (e-commerce)

Question 12

use of the Internet and related technologist to digitally enable government and public sector agencies’ relationship with citizens, business, and other arms of the government

Answer 12

E-government

Question 13

responsible of departments outside the information system group for whom applications are developed

Answer 13

End users

Question 14

systems that can coordinate activities, decisions, and knowledge across may different functions, levels, and business units in a firm. Including enterprise systems, supply chain management systems, and knowledge management systems

Answer 14

Enterprise applications

Question 15

integrated enterprise-wide information systems that coordinate key internal process of the firm

Answer 15

Enterprise system

Question 16

information systems at the organization’s strategic level designed to address unstructured decision making through advances graphics and communications

Answer 16

Executive support systems (ESS)

Question 17

the formal organizational unit that is responsible for the information systems fictions in the organization

Answer 17

Information system department

Question 18

leader of the various specialists in the information systems departments

Answer 18

Information system manager

Question 19

information systems that automate the flow of information across organizational boundaries and link a company to its customers, distributive, or suppliers

Answer 19

Interorganizational system

Question 20

strategy and policies for using information technology within an organization, specifying the decision rights and accountabilities to ensure that information technology supports the organization’s strategies and objectives

Answer 20

IT governance

Question 21

systems that support the creation, capture, storage, and dissemination of the firm expertise and knowledge

Answer 21

Knowledge management systems (KMS)

Question 22

specific category of information system providing reports on organizational performance to help middle management monitor and control the business

Answer 22

Management information systems (MIS)

Question 23

web interface for presenting integrated personalized content from a variety of sources. Also refers to Web site service that provides and initial point of entry of the Web

Answer 23

Portal

Question 24

highly trained technical specialists who write computer software instructions

Answer 24

Programmers

Question 25

use of social networking platforms, including Facebook, Twitter, and internal corporate social tools, to engage employees, customers, and suppliers

Answer 25

Social business

Question 26

information systems that automate the flow of information between a firm and its suppliers in order to optimize the planning, sourcing, manufacturing, and delivery of products and services

Answer 26

Supply chain management (SCM) systems

Question 27

specialists who translate business problems and requirements into information requirements and systems, acting as liaison between the information system department and the rest of the organization

Answer 27

Systems analysts

Question 28

teams are formal groups whose members collaborate to achieve specific goals

Answer 28

Teams

Question 29

telepresence is a technology that allows a person to give the appearance of being present at a location other than his or her true physical location

Answer 29

Telepresence

Question 30

computerized systems that perform and record the daily routine transactions necessary to conduct the business; they serve the organization’s operational level

Answer 30

Transaction processing systems (TPS)