Chapter 2 Flashcards
Application and technologies to help users make better business decision
Business intelligence
Senior manager in charge of the information systems functions in the firm
Chief information officer (CIO)
Senior executive in charge of the organization’s knowledge management program
Chief knowledge officer (CKO)
Responsible for ensuring the company complies with existing data privacy laws
Chief privacy officer (CPO)
Heads a formal security function for the organization and is responsible for enforcing the firm’s security policy
Chief security officer (CSO)
Business and technology discipline that uses information systems to coordinate all of the business process surrounding the firm’s interactions with its customer in sales, marketing, and services
Customer relationship management (CRM) Systems
Online file-sharing service that allows users to upload files to a secure online storage site from which the files can be synchronized and shared with others
Cyberlockers
Information systems at the organization’s management level that combine data and sophisticated analytical models or data analysis tool to support semi-structured and unstructured decisions making
Decision-support systems (DSS)
Displays all of a firm’s key performance indicators as graphs and charts on a single screen to provide one-page overview of all the critical measurement necessary to make key executive decisions
Digital dashboard
the use of the internet and digital technology to execute all the business processes in the enterprise. Includes e-commerce as well as process for the internal management of the firm and for coordination with suppliers and other business partners
Electronic business (e-business)
the process of buying and selling goods and services electronically involving transactions using the Internet, network, and other digital technologies
Electronic commerce (e-commerce)
use of the Internet and related technologist to digitally enable government and public sector agencies’ relationship with citizens, business, and other arms of the government
E-government
responsible of departments outside the information system group for whom applications are developed
End users
systems that can coordinate activities, decisions, and knowledge across may different functions, levels, and business units in a firm. Including enterprise systems, supply chain management systems, and knowledge management systems
Enterprise applications
integrated enterprise-wide information systems that coordinate key internal process of the firm
Enterprise system
information systems at the organization’s strategic level designed to address unstructured decision making through advances graphics and communications
Executive support systems (ESS)
the formal organizational unit that is responsible for the information systems fictions in the organization
Information system department
leader of the various specialists in the information systems departments
Information system manager
information systems that automate the flow of information across organizational boundaries and link a company to its customers, distributive, or suppliers
Interorganizational system
strategy and policies for using information technology within an organization, specifying the decision rights and accountabilities to ensure that information technology supports the organization’s strategies and objectives
IT governance
systems that support the creation, capture, storage, and dissemination of the firm expertise and knowledge
Knowledge management systems (KMS)
specific category of information system providing reports on organizational performance to help middle management monitor and control the business
Management information systems (MIS)
web interface for presenting integrated personalized content from a variety of sources. Also refers to Web site service that provides and initial point of entry of the Web
Portal
highly trained technical specialists who write computer software instructions
Programmers
use of social networking platforms, including Facebook, Twitter, and internal corporate social tools, to engage employees, customers, and suppliers
Social business
information systems that automate the flow of information between a firm and its suppliers in order to optimize the planning, sourcing, manufacturing, and delivery of products and services
Supply chain management (SCM) systems
specialists who translate business problems and requirements into information requirements and systems, acting as liaison between the information system department and the rest of the organization
Systems analysts
teams are formal groups whose members collaborate to achieve specific goals
Teams
telepresence is a technology that allows a person to give the appearance of being present at a location other than his or her true physical location
Telepresence
computerized systems that perform and record the daily routine transactions necessary to conduct the business; they serve the organization’s operational level
Transaction processing systems (TPS)
