Chapter 2

Question 1

Well-known responses to normal job demands that occur in a predictable way are a part of

Answer 1

routine task performance

Question 2

__________ occurs when employees are subjected to unwanted physical contact or verbal remarks from a colleague.

Answer 2

Harassment

Question 3

Communication that is rude, impolite, discourteous, and lacking in good manners is

Answer 3

incivil

Question 4

____________ is the value of the set of employee behaviors that contribute, either positively or negatively, to organizational goal accomplishment.

Answer 4

Job performance

Question 5

___________ is the type of citizenship behavior that benefits coworkers and colleagues and involves assisting, supporting, and developing other organizational members in a way that goes beyond normal job expectations.

Answer 5

Interpersonal

Question 6

Historically, research on organizational behavior has focused on the _____ aspects of job performance.

Answer 6

physical

Question 7

______________ describes voluntary employee activities that may or may not be rewarded but that contribute to the organization by improving the overall quality of the setting in which work takes place.

Answer 7

Citizenship behavior

Question 8

In ____________, a performance evaluation system, managers rank employees relative to one another.

Answer 8

forced ranking

Question 9

Employee responses to job demands that are novel, unusual, or unpredictable are a part of

Answer 9

adaptive task performance.

Question 10

Organizational citizenship behaviors include

Answer 10

civic virtue.