Chapter 2 Flashcards
Job performance
Employee behaviors that contribute either positively or negatively to the accomplishment of organizational goals.
Job analysis
A process by which an organization determines requirements of specific jobs.
Task performance
Employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces.
types of task performance
Routine performance, adaptive performance, creative performance
Routine Task performance
Well-known or habitual responses by employees to predictable task demands.
Adaptive Task performance
Thoughtful responses by an employee to unique or unusual task demands
creative
The degree to which individuals develop ideas or physical outcomes that are both novel and useful.
Citizenship behavior
Voluntary employee behaviors that contribute to organizational goals by improving the context in which work takes place.
Types of citizenship behaviors
Organizational citizenship behavior
Interpersonal citizenship behaviors
Interpersonal citizenship behaviors
Helping, courtesy, sportsmanship
helping
assisting new coworkers or those
courtesy
keeping coworkers informed about matters relevant
sportsmanship
maintaining a positive attitude with coworkers
Organizational citizenship behavior
voice, Civic virtue, Boosterism
Boosterism
representing the organization in positive manner
civic virtue
participating in company operations at deeper than normal level
voice
speaking up and constructive suggestions
Counterproductive behavior
Employee behaviors that intentionally hinder organizational goal accomplishment.
types of counterproductive behavior
Property deviance
Production deviance
Political deviance
Personal aggression
Property deviance
Behaviors that harm organizations assets and possessions
Sabotage or theft
Production deviance
Intentionally reducing organizational efficiency of work output.
example Production deviance
Wasting resources or substance abuse
example of property deviance
Sabotage or theft
Political deviance
Behaviors that intentionally disadvantage other individuals.
example of Political deviance
gossiping or incivility
personal aggression
Hostile verbal and physical actions directed toward other employees.
example of personal aggression
harassments or abuse
data to manage performance
MBO, BARS, 360 FB, Forced Ranking, Social Networking Systems
