Chapter 2

Question 1

Job performance

Answer 1

Employee behaviors that contribute either positively or negatively to the accomplishment of organizational goals.

Question 2

Job analysis

Answer 2

A process by which an organization determines requirements of specific jobs.

Question 3

Task performance

Answer 3

Employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces.

Question 4

types of task performance

Answer 4

Routine performance, adaptive performance, creative performance

Question 5

Routine Task performance

Answer 5

Well-known or habitual responses by employees to predictable task demands.

Question 6

Adaptive Task performance

Answer 6

Thoughtful responses by an employee to unique or unusual task demands

Question 7

creative

Answer 7

The degree to which individuals develop ideas or physical outcomes that are both novel and useful.

Question 8

Citizenship behavior

Answer 8

Voluntary employee behaviors that contribute to organizational goals by improving the context in which work takes place.

Question 9

Types of citizenship behaviors

Answer 9

Organizational citizenship behavior
Interpersonal citizenship behaviors

Question 10

Interpersonal citizenship behaviors

Answer 10

Helping, courtesy, sportsmanship

Question 11

helping

Answer 11

assisting new coworkers or those

Question 12

courtesy

Answer 12

keeping coworkers informed about matters relevant

Question 13

sportsmanship

Answer 13

maintaining a positive attitude with coworkers

Question 14

Organizational citizenship behavior

Answer 14

voice, Civic virtue, Boosterism

Question 15

Boosterism

Answer 15

representing the organization in positive manner

Question 16

civic virtue

Answer 16

participating in company operations at deeper than normal level

Question 17

voice

Answer 17

speaking up and constructive suggestions

Question 18

Counterproductive behavior

Answer 18

Employee behaviors that intentionally hinder organizational goal accomplishment.

Question 19

types of counterproductive behavior

Answer 19

Property deviance
Production deviance
Political deviance
Personal aggression

Question 20

Property deviance

Answer 20

Behaviors that harm organizations assets and possessions
Sabotage or theft

Question 21

Production deviance

Answer 21

Intentionally reducing organizational efficiency of work output.

Question 22

example Production deviance

Answer 22

Wasting resources or substance abuse

Question 23

example of property deviance

Answer 23

Sabotage or theft

Question 24

Political deviance

Answer 24

Behaviors that intentionally disadvantage other individuals.

Question 25

example of Political deviance

Answer 25

gossiping or incivility

Question 26

personal aggression

Answer 26

Hostile verbal and physical actions directed toward other employees.

Question 27

example of personal aggression

Answer 27

harassments or abuse

Question 28

data to manage performance

Answer 28

MBO, BARS, 360 FB, Forced Ranking, Social Networking Systems