CHAPTER 2:

Question 1

Roles of a Systems Analyst 3

Answer 1

Consultant
Supporting Expert
Agent of change

Question 2

What is a consultant?

Answer 2

System consultant with the business, hired specifically to address the information system issues with the business

Question 3

what is a supporting expert?

Answer 3

professional expertise concerning computer hardware, software, and their use in business and work, which serves as a resource for those who are

Question 4

What is an agent of change?

Answer 4

• a person who helps to transform the organization by focusing on organizational effectiveness, improvement, and development.
• understanding and the responsible role, whether external or internal, of the business
• and also, this person works to change the business by serving as a catalyst, developing a plan, and working with others to facilitate change

Question 5

Skills of a Systems Analyst

Answer 5

Analytical Skills
Management Skills
Technical Skills
Interpersonal Skills

Question 6

Analytical Skills

Answer 6

Systems thinking
Organization knowledge
Problem identification
Problem analysis & solution

Question 7

Management Skills

Answer 7

Resource Management
Change Management
Risk Management
Project Management

Question 8

Technical Skills

Answer 8

Constant re-education
Keep skills up-to-date
Understanding a wide variety of technologies

Question 9

Interpersonal Skills

Answer 9

Communication Skills
Working alone / working with a team
Managing expectations of users / managers
Facilitating Groups

Question 10

Resistance to Change Reasons

Answer 10

The threat to job security

The reduction in social satisfaction

The reduction of self-esteem and reputation

Question 11

Resistance to Change Effects

Answer 11

withholding facts
providing inaccurate data
displaying an attitude of indifference

Question 12

Methods to overcome Resistance to Change

Answer 12

Keep people informed about
effects of the change on their job
reason for (and the benefits of) the changes
Transfer employee to another department so that the employee is employed
Extend necessary training
Seek Employee Participation

Question 13

Section 2 Project Management
What shapes a project?

Answer 13

Successful projects must be completed on time, within budget, meet requirements, and satisfy users

Question 14

Roles and Skills of a Project Manage 5

Answer 14

Good manager; leadership is essential
Project planning
Project scheduling
Project monitoring and controlling
Project reporting

Question 15

Project Planning

Answer 15

Identify all project tasks and estimate the completion time and cost of each

Question 16

Project scheduling

Answer 16

Create a specific timetable that shows tasks, task dependencies, and critical tasks that might delay the project.

Question 17

Project monitoring and controlling

Answer 17

Guiding, supervising, and coordinating the project team’s workload
To help ensure that quality standards are met
Structured walkthrough: a review of a project team member’s work by other members of the team

Question 18

Project reporting

Answer 18

Create regular progress reports to management, users, and the project team itself
Conduct Project Status Meetings
Project Status Reports
Gantt charts are often included to show project status graphically

Question 19

Project Management Issues

Answer 19

Business Issues
Budget Issues
Schedule Issues

Question 20

critical factor

Answer 20

When problems occur, the project manager’s ability to handle the situation

Question 21

Brooks’ Law

Answer 21

is a claim about software project management according to which “adding manpower to a late software project makes it later”