CHAPTER 19

Question 1

Two-Way Radios are used when:

Select one:

a.
Communicating in long distance

b.
Private conversation is important

c.
Repeater(s) are installed

d.
In an emergency situation

Answer 1

d.
In an emergency situation

Question 2

One of the key essential components for a Maintenance Management System (MMS) is:
Select one:

a.
A system to issue safe work permit

b.
Prevention of unforeseen breakdowns

c.
Pre-purchase materials and equipment including for unplanned projects

d.
A system to issue work orders

Answer 2

d.
A system to issue work orders

Question 3

Who would be one of the most important reviewers of a new SOP?

Select one:

a.
The HR manager

b.
An operator from that area

c.
The Author

d.
The Chief Power engineer

Answer 3

b.
An operator from that area

Question 4

Which form of communication is preferred in the workplace?

Select one:

a.
Radio

b.
Verbal

c.
Written

d.
Personal

Answer 4

c.
Written

Question 5

If you understand instructions given over a two-way radio, you should respond with
Select one:

a.
“Loud and Clear”

b.
“Over and Out”

c.
“Roger That”

d.
“Affirmative”

Answer 5

c.
“Roger That”

Question 6

If your plant maintenance department neglects oil changes, filter replacement, and bearing lubrication, your plant will eventually need more unscheduled ___________ maintenance.

Select one:

a.
Preventative

b.
Routine

c.
Project

d.
Emergency

Answer 6

d.
Emergency

Question 7

SOPs should be:
Select one:

a.
Printed in large numbers

b.
attached to each revised copy.

c.
Reviewed at regular intervals

d.
destroyed and replaced monthly

Answer 7

a.
Printed in large numbers

Question 8

One of best practices for writing SOPs is to:

Select one:

a.
Put it to use as soon as it is written

b.
Allow all workers an opportunity to write a SOP

c.
Use text based format only

d.
Use a standardized template

Answer 8

d.
Use a standardized template

Question 9

One of the main types of maintenance is:

Select one:

a.
SOP’s

b.
Preventative

c.
QMS

d.
Two ways radios

Answer 9

b.
Preventative

Question 10

One of the key elements for effective human communication is:

Select one:

a.
It must be in clear written form

b.
About providing one-way information

c.
It requires a minimum of two people

d.
Best with a group of people

Answer 10

c.
It requires a minimum of two people

Question 11

One of the main advantages of verbal communication is:

Select one:

a.
It takes longer to process the wording than written communication

b.
Immediate feedback and clarification

c.
There is a permanent record of the communication

d.
Talking to people the other side of the office

Answer 11

b.
Immediate feedback and clarification

Question 12

Which of these is a normal type of maintenance

Select one:

a.
New construction

b.
Panic maintenance

c.
Personal maintenance

d.
Preventative maintenance

Answer 12

d.
Preventative maintenance

Question 13

When using a two-way radio, what do you say when you’ve heard the message but need to put the caller on hold?

Select one:

a.
Come again

b.
Roger that

c.
Standby

d.
Copy that

Answer 13

c.
Standby

Question 14

An SOP is used to:
Select one:

a.
Develop PFDs and P&IDs

b.
Keep track of maintenance costs

c.
Make sure each operator runs equipment in a consistently safe and efficient manner

d.
Help plan equipment maintenance activities

Answer 14

c.
Make sure each operator runs equipment in a consistently safe and efficient manner

Question 15

If you discover an injured worker in your facility, you should ____________ on your two-way radio.

Select one:

a.
Keep radio silence

b.
Call out “HELP”

c.
Call emergency services

d.
Press the “Man Down” button

Answer 15

d.
Press the “Man Down” button

Question 16

Types of maintenance is classified in the following categories:
Select one:

a.
Routine, Preventative, Projects, and Emergency

b.
Notification, Submission, Review, and Approval

c.
Completion, Projection, Extension, and Considerations

d.
Procurement, Inventory, Estimated, and Planned

Answer 16

a.
Routine, Preventative, Projects, and Emergency

Question 17

In comparing the two common communication methods, written communication is more effectively used when:

Select one:

a.
An immediate response is required

b.
In emergency situations

c.
A record of the communication is required

d.
There is less time to prepare

Answer 17

c.
A record of the communication is required

Question 18

Which of these is a key component to MMS (maintenance management system)?

Select one:

a.
Well-stocked toolboxes

b.
On call contractors

c.
A maintenance manager

d.
Work order system

Answer 18

d.
Work order system

Question 19

Which of these is a reason to NOT use standard operating procedures (SOP)?
Select one:

a.
Consistent implementation of a procedure

b.
Allow operators to use their own methods of a procedure

c.
Use as a checklist for internal or external auditing

d.
Reduce possibility of miscommunication

Answer 19

b.
Allow operators to use their own methods of a procedure

Question 20

One of the best practices for writing SOPs is to:
Select one:

a.
Eliminates to the needs for safe work permits

b.
To ensure compliance with government regulations

c.
To collect budgeting information for future reference

d.
To maintain accurate contact information of service providers

Answer 20

b.
To ensure compliance with government regulations

Question 21

One of the commonly accepted document control best practices is to:

Select one:

a.
Securely stored documents in the personal drive of the designated document control officer

b.
Store controlled documents in multiple locations

c.
Keep outdated documents for future reference

d.
Have limited circulation of printed copies

Answer 21

d.
Have limited circulation of printed copies

Question 22

One of the main advantages of written communication is:

Select one:

a.
That it can be proof read and edited

b.
Immediate feedback from the recipients

c.
It can be delivered in the shortest time

d.
The subject line can say it all

Answer 22

a.
That it can be proof read and edited

Question 23

One of the key components of a maintenance management system is:

Select one:

a.
An inventory program

b.
Ensuring the talk button is not held down

c.
Keeping the budget a secret so people don’t spend money

d.
Emergency shutdowns

Answer 23

a.
An inventory program

Question 24

One of the main advantages of written communication is:

Select one:

a.
It reduces the possibility of misinterpretation

b.
It can be delivered in the shortest time

c.
The subject line can say it all

d.
Immediate feedback from the recipients

Answer 24

a.
It reduces the possibility of misinterpretation