Chapter 16 - Was denn großer? Sone Krawatte.

Question 1

11) Marvin is debating between stopping by a subordinate’s office to share some project news or just sending an email. Marvin is deciding on the ________ for his communication.
A) encoding
B) receiver
C) medium
D) message
E) decoding

Answer 1

Answer: C
Explanation: Medium refers to the pathway through which an encoded message is transmitted to the receiver.

Question 2

12) Melvin is updating the factory’s production process to incorporate streamlined technologies and will be providing training to workers on how to expand their skills and operate the new equipment. Melvin is using communication to
A) increase customer responsiveness.
B) increase organization efficiency.
C) improve product quality.
D) modulate innovation.
E) expand information richness.

Answer 2

Answer: B
Explanation: Managers can increase efficiency by updating the production process to take advantage of new and more efficient technologies and by training workers to operate the new technologies and to expand their skills.

Question 3

13) Worldwide Transport encourages all sales representatives to talk freely with their managers about ways to respond to changing customer needs. Worldwide is leveraging ________ to achieve an increase in customer responsiveness.
A) low information richness
B) information overload
C) organizational hierarchy
D) good communication
E) innovation

Answer 3

Answer: D
Explanation: Good communication can help increase responsiveness to customers.

Question 4

14) ________ is the process by which a message is interpreted by the receiver.
A) Encoding
B) Decoding
C) Encrypting
D) Responding
E) Feedback

Answer 4

Answer: B
Explanation: When the receiver interprets and tries to make sense of the message, the process is called decoding.

Question 5

15) In the ________ phase, a common understanding is ensured.
A) transmission
B) schema
C) initiation
D) simulation
E) feedback

Answer 5

Answer: E
Explanation: In the feedback phase, a common understanding is ensured.
Difficulty: 1 Easy

Question 6

16) Luann needs to share changes to the company’s benefits package with all employees. Luann is the ________ when she starts the transmission phase in the communication process.
A) encoder
B) messenger
C) decoder
D) receiver
E) sender

Answer 6

Answer: E
Explanation: Starting the transmission phase, the sender, the person or group wishing to share information with some other person or group, decides on the message, what information to communicate.

Question 7

17) The ________ is the information that a sender wants to share during the transmission phase of the communication process.
A) code
B) medium
C) message
D) encryption
E) noise

Answer 7

Answer: C
Explanation: Starting the transmission phase, the sender, the person or group wishing to share information with some other person or group, decides on the message, what information to communicate.

Question 8

18) In the communication process, encoding is the process of
A) removing anything that hampers the communication process.
B) translating a message into symbols.
C) translating a coded message back to its original form.
D) selecting an appropriate communication medium for the information that is to be communicated.
E) deciding what message to send to the original sender.

Answer 8

Answer: B
Explanation: The sender translates the message into symbols or language, a process called encoding; often messages are encoded into words.

Question 9

19) In the communication process, decoding is the process of
A) removing anything that hampers effectiveness of the communication process.
B) deciding what message to send to the original sender.
C) translating a coded message back to its original form.
D) translating a message into symbols or language.
E) selecting an appropriate communication medium over which information can be effectively communicated.

Answer 9

Answer: C
Explanation: In a process called decoding, the receiver interprets and tries to make sense of the message.

Question 10

20) In the communication process, the feedback phase is initiated by the
A) transmitter.
B) original sender.
C) messenger.
D) receiver.
E) encrypter.

Answer 10

Answer: D
Explanation: The feedback phase is initiated by the receiver (who becomes a sender). The receiver decides what message to send to the original sender (who becomes a receiver), encodes it, and transmits it through a chosen medium.

Question 11

21) During the feedback phase of the communication process,
A) the receiver responds via the same medium the original sender chose.
B) the original sender decides what message to send to the receiver.
C) the original receiver becomes the sender.
D) misunderstandings often arise and are generally unresolved.
E) the original sender encodes a message.

Answer 11

Explanation: The feedback phase is initiated by the receiver (who becomes a sender). The receiver decides what message to send to the original sender (who becomes a receiver), encodes it, and transmits it through a chosen medium.

Question 12

22) Gale and Brenda were discussing a product issue in a conference room; however, Brenda was finding it difficult to concentrate on the conversation as the room was excessively cold. This demonstrates the impact of ________ on the communication process.
A) decoding
B) biases
C) noise
D) encoding
E) medium

Answer 12

Answer: C
Explanation: Noise is anything that hampers any stage of the communication process.

Question 13

23) A manager exhibits nonverbal communication when he or she
A) emails subordinates about an upcoming office party.
B) publicly praises a subordinate during a team meeting.
C) hands out a notice of termination to an underperforming employee.
D) frowns when seeing an employee who is dressed inappropriately.
E) advertises a reward program for employees in the break room.

Answer 13

Answer: D
Explanation: Nonverbal communication shares information by means of facial expressions (smiling, raising an eyebrow, frowning, dropping one’s jaw), body language (posture, gestures, nods, and shrugs), and even style of dress (casual, formal, conservative, trendy).

Question 14

24) ________ is the process through which people select, organize, and interpret sensory input to give meaning and order to the world around them.
A) Communication
B) Perception
C) Collaboration
D) Transmission
E) Feedback

Answer 14

Answer: B
Explanation: Perception is the process through which people select, organize, and interpret sensory input to give meaning and order to the world around them.

Question 15

25) Verbal communication involves encoding messages by means of
A) spoken language.
B) body language.
C) implicit language.
D) facial expressions.
E) body postures.

Answer 15

Answer: A
Explanation: The encoding of messages into words, written or spoken, is verbal communication.

Question 16

26) ________ communication is the encoding of messages into written words.
A) Verbal
B) Nonverbal
C) Perceptual
D) Facial
E) Behavioral

Answer 16

Answer: A
Explanation: The encoding of messages into words, written or spoken, is verbal communication.
Difficulty: 2 Medium

Question 17

27) The CEO dressed professionally and appeared serious and authoritative during the work day. These characteristics reflect ________ communication.
A) passive
B) verbal
C) nonverbal
D) stereotypical
E) perceptual

Answer 17

Answer: C
Explanation: Nonverbal communication shares information by means of facial expressions (smiling, raising an eyebrow, frowning, dropping one’s jaw), body language (posture, gestures, nods, and shrugs), and even style of dress (casual, formal, conservative, trendy).

Question 18

28) Jalen nodded his head to let his manager know he would accept the proposed assignment. Jalen’s nodding in agreement is a form of ________ communication.
A) verbal
B) nonverbal
C) perceptual
D) decoded
E) encrypted

Answer 18

Answer: B
Explanation: Nonverbal communication shares information by means of facial expressions (smiling, raising an eyebrow, frowning, dropping one’s jaw), body language (posture, gestures, nods, and shrugs), and even style of dress (casual, formal, conservative, trendy).

Question 19

29) Nonverbal communication is useful
A) when encoding messages into written word.
B) only for messages unable to be verbally communicated.
C) because it is more easily controlled than verbal communication.
D) as a means to reinforce verbal communication.
E) when used independently from verbal communication.

Answer 19

Answer: D
Explanation: Nonverbal communication can be used to back up or reinforce verbal communication.
Difficulty: 3 Hard

Question 20

30) With regard to communication processes, perceptions
A) are based on stereotypes and not a sender’s mood or attitude.
B) affect the encoding and decoding of messages but do not influence choice of medium.
C) affect the choice of medium but not the encoding and decoding of messages.
D) are inherently objective and help senders personalize messages.
E) can contribute to the effectiveness of communication if they are accurate.

Answer 20

Answer: E
Explanation: Perceptions, if accurate, can contribute to effective communication.

Question 21

31) Information ________ is the amount of information a communication medium can carry and the extent to which the medium enables the sender and receiver to reach a common understanding.
A) load
B) richness
C) adequacy
D) overload
E) bandwidth

Answer 21

Answer: B
Explanation: Information richness is the amount of information a communication medium can carry and the extent to which the medium enables the sender and receiver to reach a common understanding.

Question 22

32) ________ exhibits the highest degree of information richness.
A) Personally addressed written communication
B) Spoken communication transmitted electronically
C) Face-to-face communication
D) Impersonal written communication
E) Communication via email

Answer 22

Answer: C
Explanation: Face-to-face communication is the medium that is highest in information richness.

Question 23

33) Last week, Dell’s manager fired him for continually coming to work late. In the event that Dell attempts to sue the manager for unjustly firing him, what would help the manager’s case?
A) a history showing the manager promotes the use of groupware
B) the manager giving his word that Dell was frequently warned
C) testimonies by other group members that the manager practiced management by walking around
D) an electronic trail of the formal warnings the manager gave to Dell
E) a history showing the manager assumes all male employees are more likely to be late

Answer 23

Answer: D
Explanation: Electronic trail refers to a kind of documentation that a message was sent and received

Question 24

34) Face-to-face communication has the advantage of
A) focusing the receiver on an unfiltered message.
B) providing a sender immediate feedback.
C) minimizing impulsive reactions to received messages.
D) eliminating decoding errors by the receiver.
E) increasing the formality of communication.

Answer 24

Answer: B
Explanation: Face-to-face communication enables managers to receive instant feedback.

Question 25

35) ________ is a face-to-face communication technique in which a manager goes to a work area and talks informally with employees about issues and concerns.
A) Management by exception
B) Management by objectives
C) Micromanagement
D) Macromanagement
E) Management by wandering around

Answer 25

Answer: E
Explanation: Management by wandering around is a face-to-face communication technique in which a manager walks around a work area and talks informally with employees about issues and concerns.

Question 26

36) Each morning, the COO of Widgets Inc. strolls through the production plant and chats with employees. The COO uses this time to establish relationships with employees and share or receive information on work-related topics. This is an example of
A) micromanagement.
B) management by objectives.
C) performance management.
D) horizontal communication.
E) management by wandering around.

Answer 26

Answer: E
Explanation: Management by wandering around is a face-to-face communication technique in which a manager walks around a work area and talks informally with employees about issues and concerns.

Question 27

37) When selecting a medium for communication, a face-to-face approach
A) is always ideal due to the value of nonverbal cues.
B) requires more time than other media.
C) provides information richness.
D) is more likely to create ambiguity and misunderstandings.
E) limits a manager to one communication cycle for reaching common understanding.

Answer 27

Answer: B
Explanation: Face-to-face communication is not always the medium of choice for managers because of the amount of time it can take and the lack of a paper or electronic trail resulting from it.

Question 28

38) A manager needs to share a somewhat sensitive announcement simultaneously with receivers from different geographic areas. In this situation, what form of media would provide the highest information richness?
A) face-to-face communication
B) personally addressed written communication
C) video communication electronically transmitted
D) impersonal written communication
E) communication by means of a formal meeting

Answer 28

Answer: C
Explanation: After face-to-face communication, spoken communication electronically transmitted over phone lines (and the Internet) is second highest in information richness.

Question 29

39) Communicating using written forms of communication such as email
A) is too impersonal to get the attention of a receiver.
B) can increase the time needed to reach an understanding.
C) is only advised as a means to back up a face-to-face communication.
D) is higher in richness due to the presence of nonverbal cues.
E) is better than face-to-face communication for sensitive messages.

Answer 29

Answer: B
Explanation: Because they are addressed to a particular person, the chances are good that personally addressed written communication will cause the receiver to pay attention to (and read) them. Ultimately, for messages that are sensitive or potentially misunderstood, relaying on email can take considerably more time to reach a common understanding.

Question 30

40) A(n) ________ is a companywide system that allows managers to send and receive verbal electronic messages over telephone lines even when they are hundreds of miles away from the office.
A) grapevine system
B) voice mail system
C) blog
D) instant-messaging system
E) groupware collaborative system

Answer 30

Answer: B
Explanation: Voice mail systems are companywide systems that let senders record messages for members of an organization who are away from their desks and allow receivers to access their messages even when hundreds of miles away from the office.

Question 31

41) Lorna is a telecommuter, which means that she is
A) employed by an organization but is permanently placed in a client location.
B) employed by an organization but works from home.
C) employed by one organization but works for another client organization.
D) self-employed.
E) self-employed but works out of a client location each day.

Answer 31

Answer: B
Explanation: The use of email has also enabled many workers and managers to become telecommuters, people employed by organizations who work out of their homes at least one day a week.

Question 32

42) ________ provides the lowest level of information richness.
A) Personal emails
B) Video conferencing
C) Management by wandering around
D) Voice mail
E) Impersonal written communication

Answer 32

Answer: E
Explanation: Impersonal written communication is lowest in information richness but is well suited for messages that need to reach many receivers.

Question 33

43) ________ represents a situation where important information may be ignored or overlooked, even if it is personally addressed.
A) Noise
B) Information richness
C) Information overload
D) Impersonal communication
E) Perception bias

Answer 33

Answer: C
Explanation: Information overload is the potential for important information to be ignored or overlooked (even that which is personally addressed) while tangential information receives attention.

Question 34

44) Each week, Devin updates an online newsletter to share information about interesting topics related to the company. All company employees have access to the newsletter site. This is an example of ________ communication.
A) personal written
B) impersonal written
C) formal written
D) face-to-face
E) electronic verbal

Answer 34

Answer: B
Explanation: Managers can use impersonal written communication for various messages, including announcements of rules, regulations, policies, newsworthy information, changes in procedures, and the arrival of new organizational members.

Question 35

45) The use of impersonal written communication is best suited for
A) sensitive topics requiring high information richness.
B) directing messages to a specific and select set of receivers.
C) initiating dialog needed to resolve problems.
D) information sharing that does not require feedback.
E) situations where a paper trail is not necessary.

Answer 35

Answer: D
Explanation: Because messages in impersonal written communication are not addressed to particular receivers, feedback is unlikely.

Question 36

46) A(n) ________ is the pathway along which information flows throughout an organization.
A) organizational structure
B) communication network
C) information technology
D) organizational design
E) cross-functional team

Answer 36

Answer: B
Explanation: The pathways along which information flows in groups and teams and throughout an organization are called communication networks.

Question 37

47) Wallace is a member in a group of pest control technicians. His supervisor manages client requests and assigns appointments to technicians in the group. All communication is directed to and from the supervisor. Wallace works in a(n) ________ network.
A) circle
B) all-channel
C) chain
D) wheel
E) intranet

Answer 37

Answer: D
Explanation: In a wheel network, information flows to and from one central member of the group.

Question 38

48) A(n) ________ communication network is often found in command groups with pooled task interdependence.
A) circle
B) all-channel
C) chain
D) wheel
E) informal

Answer 38

Answer: D
Explanation: Wheel networks are often found in command groups with pooled task interdependence.

Question 39

49) A wheel communication network features
A) a predetermined sequence of communication events.
B) a complex matrix of communication to and from all members.
C) communication that is directed to and from a central member.
D) communication that flows vertically, both top down and bottom up throughout the organization.
E) communication between members with similar experiences and backgrounds.

Answer 39

Answer: C
Explanation: In a wheel network, all group members do not need to communicate with one another to perform at a high level, so the group can accomplish its goals by directing all communication to and from the central member.

Question 40

50) Mark works on an assembly line. He communicates primarily with coworkers who operate the station preceding his own and the station to which he delivers his completed work. This is an example of a(n) ________ network.
A) chain
B) wheel
C) all-channel
D) circle
E) grapevine

Answer 40

Answer: A
Explanation: In a chain network, members communicate with one another in a predetermined sequence.

Question 41

51) How does an organizational chart reflect an organization’s communication network?
A) It reflects the communication networks that are independent of the company’s formal reporting relationships.
B) It reflects the formal pathways in which communication takes place.
C) It summarizes informal relationships while a communication network is more formal.
D) It summarizes formal relationships that do not exist in communication networks.
E) An organizational chart and communication network each reflect the totality of communication in an organization.

Answer 41

Answer: B
Explanation: An organization chart summarizes the formal reporting relationships in an organization and the formal pathways along which communication takes place. Often, however, communication is informal and flows around issues, goals, projects, and ideas instead of moving up and down the organizational hierarchy in an orderly fashion.

Question 42

52) June works in a call center that houses hundreds of customer service operators who are organized into areas according to the products they support. June communicates primarily with the colleagues who work in her area or who she regularly sees in the hall or break room. June’s communication reflects a(n) ________ network.
A) wheel
B) chain
C) all-channel
D) circle
E) vertical

Answer 42

Answer: D
Explanation: In a circle network, group members communicate with others who are similar to them in experiences, beliefs, areas of expertise, background, office location, or even where they sit when the group meets.

Question 43

53) The idea that managers tend to communicate more with other managers who share similar beliefs and experiences is indicative of which type of communication network?
A) chain network
B) wheel network
C) circle network
D) groupware network
E) all-channel network

Answer 43

Answer: C
Explanation: In a circle network, group members communicate with others who are similar to them in experiences, beliefs, areas of expertise, background, office location, or even where they sit when the group meets.

Question 44

54) Maria is a member of a cross-functional team with representatives from each function within the organization. They must work together to comprehensively solve problems. Maria’s team is exhibiting a(n) ________ network.
A) circle
B) wheel
C) all-channel
D) cubic
E) chain

Answer 44

Answer: C
Explanation: An all-channel network is characterized by high levels of communication: Every team member communicates with every other team member.

Question 45

55) Self-managed teams within an organization typically have a(n) ________ communication network.
A) chain
B) horizontal
C) circle
D) all-channel
E) vertical

Answer 45

Answer: D
Explanation: Top-management teams, cross-functional teams, and self-managed work teams frequently have all-channel networks.

Question 46

56) Dylan’s colleague said that he heard from another colleague in the department that their manager was being promoted. This is an example of ________ communication.
A) grapevine
B) all-channel
C) formal
D) vertical
E) chain

Answer 46

Answer: A
Explanation: The grapevine is an informal organizational communication network along which unofficial information flows quickly, if not always accurately.

Question 47

57) The term “old boys’ network” refers to a form of a(n) ________ communication network.
A) external
B) formal
C) all-channel
D) grapevine
E) chain

Answer 47

Answer: A
Explanation: For example, the term “old boys’ network” alludes to the fact that networks of contacts for job leads, government contracts, or venture capital funding have sometimes been dominated by men and less welcoming of women.

Question 48

58) The term ________ refers to a global system of networks that enable employees to communicate both within and outside of their companies.
A) Internet
B) intranet
C) grapevine
D) all-channel network
E) feedback network

Answer 48

Answer: A
Explanation: The Internet is a global system of computer networks that is easy to join and is used by employees of organizations around the world to communicate inside and outside their companies.

Question 49

59) The ________ is a companywide system of computer networks that enables information sharing within a company.
A) Internet
B) intranet
C) grapevine
D) chain network
E) matrix network

Answer 49

Answer: B
Explanation: An intranet is a companywide system of computer networks.

Question 50

60) Jerome and his colleagues use a software application that enables them to share data, coordinate activities, and exchange ideas. The software would be characterized as a ________ application.
A) blog
B) groupware
C) grapevine
D) network forensic software
E) CRM

Answer 50

Answer: B
Explanation: Groupware is computer software that enables members of groups and teams to share information with one another to improve their communication and performance.

Question 51

61) Managers are most likely to successfully use groupware as a communication medium when
A) a chain communication network is most appropriate.
B) the organization has a flexible culture.
C) it is a grassroots effort that is not initiated by top management.
D) employees are rewarded for individual performance.
E) the organization has a rigid chain of command.

Answer 51

Answer: B
Explanation: Managers are most likely to successfully use groupware as a communication medium if the culture of the organization stresses flexibility and knowledge sharing, and the organization does not have a rigid hierarchy of authority.

Question 52

62) As senders of messages, effective communicators will
A) filter the information before sending.
B) encode messages in symbols that only they understand to maintain confidentiality.
C) select a medium they are comfortable using and use it consistently for all messages.
D) use jargon to establish a friendly rapport during all communication.
E) ensure that a feedback mechanism is built into messages.

Answer 52

Answer: E
Explanation: As senders of messages, managers must ensure that a feedback mechanism is built into messages.

Question 53

63) ________ is the specialized language that members of an occupation, group, or organization develop to facilitate communication among themselves.
A) Encryption
B) Linguistic style
C) Rumor
D) Groupware
E) Jargon

Answer 53

Answer: E
Explanation: Jargon is the specialized language that members of an occupation, group, or organization develop to facilitate communication among themselves that should never be used when communicating with people outside the occupation, group, or organization.

Question 54

64) ________ occurs when senders withhold part of the message because they think the receiver does not need the information.
A) Noise
B) Information distortion
C) Filtering
D) Information overload
E) Decryption

Answer 54

Answer: C
Explanation: Filtering occurs when senders withhold part of a message because they think the receiver does not need the information or will not want to receive it.

Question 55

65) As the announcement of potential layoffs passed through the organization from top levels of management to employees, the magnitude of the cuts grew and the time frame accelerated. This is an example of
A) information filtering.
B) noise.
C) information overload.
D) information distortion.
E) feedback.

Answer 55

Answer: D
Explanation: Information distortion occurs when the meaning of a message changes as the message passes through a series of senders and receivers.

Question 56

66) Hyper Tech’s employees were told to attend an upcoming mandatory meeting at which the CEO would be making an important announcement. One employee heard from another that the CEO would be announcing the acquisition of a competitor; however, there was no concrete information on what led to that suspicion. This information would be characterized as
A) jargon.
B) rumor.
C) noise.
D) distortion.
E) bias.

Answer 56

Answer: B
Explanation: Rumors are unofficial pieces of information of interest to organization members but with no identifiable source.

Question 57

67) Marianna is working on improving her communication skills. To be a good listener, she should
A) interrupt the sender when clarification is needed.
B) avoid looking directly at the sender to keep from embarrassing him or her.
C) paraphrase what the sender has said.
D) refrain for asking questions.
E) repeat back exactly what the sender said.

Answer 57

Answer: C
Explanation: Managers should paraphrase, or restate in their own words, points senders make that are important, complex, or open to alternative interpretations; this is the feedback component so critical to successful communication.

Question 58

68) Lola and Sue are talking about a reorganization announcement. Lola is demonstrating ________ listening by putting herself in Sue’s shoes and trying to understand Sue’s personal concerns regarding the changes.
A) sympathetic
B) empathetic
C) complimentary
D) linguistic
E) optimistic

Answer 58

Answer: B
Explanation: Receivers are empathetic when they try to understand how the sender feels and try to interpret a message from the sender’s perspective, rather than viewing the message from only their own point of view.

Question 59

69) ________ refers to a person’s typical way of speaking.
A) Empathy
B) Linguistic style
C) Personalization
D) Vocal pitch
E) Jargon

Answer 59

Answer: B
Explanation: Linguistic style is a person’s characteristic way of speaking.

Question 60

70) Reba is uncomfortable with silence during meetings and frequently speaks up to keep the dialog going. Matt is very contemplative and likes to give attendees time to process ideas before adding his own perspective. Reba and Matt exhibit differences in
A) information distortion.
B) linguistic style.
C) filtering.
D) vocal pitch.
E) information richness.

Answer 60

Answer: B
Explanation: Elements of linguistic style include tone of voice, speed, volume, use of pauses, directness or indirectness, choice of words, credit taking, and use of questions, jokes, and other manners of speech.

Question 61

71) Linguistic style can be expressed through
A) body language.
B) facial expressions.
C) hand gestures.
D) style of dress.
E) vocal pitch.

Answer 61

Answer: E
Explanation: Linguistic style includes tone of voice, speed, volume, use of pauses, directness or indirectness, choice of words, credit taking, and use of questions, jokes and other manners of speech.

Question 62

72) The ways in which men communicate emphasize
A) similarities.
B) status differences.
C) group accomplishments.
D) team spirit.
E) companionship.

Answer 62

Answer: B
Explanation: The ways in which men communicate emphasize status differences and play up relative strengths; the ways in which women communicate emphasize similarities and downplay individual strengths.

Question 63

73) A(n) ________ is the pathway through which an encoded message is transmitted to a receiver.
A) encoder
B) medium
C) decoder
D) electronic trail
E) transmission

Answer 63

Answer: B
Explanation: A medium is simply the pathway, such as a phone call, a letter, a memo, or face-to-face communication in a meeting, through which an encoded message is transmitted to a receiver.

Question 64

74) Dana is translating a message into symbols or language. Dana is the ________ and the translation process is called ________.
A) receiver; encoding
B) sender; decoding
C) sender; encoding
D) sender; collaboration
E) receiver; decoding

Answer 64

Answer: C
Explanation: Starting the transmission phase, the sender, the person or group wishing to share information with some other person or group, decides on the message, what information to communicate. Then the sender translates the message into symbols or language, a process called encoding; often messages are encoded into words.

Question 65

75) What signals the end of an effective communication process?
A) A receiver encodes and sends a message back to the original sender.
B) A sender encodes a message and transmits it through a selected medium.
C) A sender and receiver cycle through the process of encoding, sending, decoding, and responding at least twice.
D) A receiver sends a message back to the original sender who confirms understanding has been reached.
E) A receiver initiates the feedback phase and accurately restates the original message back to the sender.

Answer 65

Answer: D
Explanation: Communication ends when the original sender decodes the message initiated by the receiver as part of the feedback phase and determines that a common understanding has been reached. If it has not, the sender and receiver cycle through the whole process as many times as needed to reach a common understanding.

Question 66

76) Brianna works with managers from various locations but does not have the travel budget to conduct her business meetings face-to-face. What technology might be best for Brianna when she has to deliver a sensitive message?
A) email
B) teleconferencing
C) videoconferencing
D) faxing
E) instant messaging

Answer 66

Answer: C
Explanation: Videoconferences capture some of the advantages of face-to-face communication while saving time and money because managers in different locations do not have to travel to meet with one another.

Question 67

77) In a grapevine communication network, information flows
A) quickly and accurately.
B) quickly but not always accurately.
C) in a set sequential pattern.
D) slowly to ensure accuracy.
E) slowly and is never reliable.

Answer 67

Answer: B
Explanation: The grapevine is an informal organizational communication network along which unofficial information flows quickly, if not always accurately.

Question 68

78) As manager of a customer hotline, Diego assigns each issue to a service technician and tracks its resolution. Technicians work independently to resolve the issue and then provide Diego closure details. Diego is facilitating a(n) _______ communication network.
A) wheel
B) chain
C) grapevine
D) all-channel
E) circle

Answer 68

Answer: A
Explanation: In a wheel network, information flows to and from one central member of the group. Other group members do not need to communicate with one another to perform at a high level, so the group can accomplish its goals by directing all communication to and from the

Question 69

79) To ensure that information is readily available for the team, Jed should use ________ to create an electronic meeting site where the team members can post, share, and save data and also have team-based online conferences.
A) a circle network
B) a communication network
C) an electronic trail
D) collaboration software
E) a chain network

Answer 69

Answer: D
Explanation: Collaboration software is groupware that aims to promote collaborative, highly interdependent interactions among members of a team and to provide the team with an electronic meeting site for communication. Collaboration software gives members of a team an online work site where they can post, share, and save data, reports, sketches, and other documents; keep calendars; have team-based online conferences; and send and receive messages.

Question 70

80) Scott is a sales representative for a supply company. He travels most of the week and is typically away from the office. Scott is able to access information within the company, such as product and customer information, by using a(n)
A) grapevine system.
B) intranet.
C) circle network.
D) all-channel network.
E) chain network.

Answer 70

Answer: B
Explanation: Intranet is a companywide system of computer networks. Managers use this technology to share information within their own companies. Intranets allow employees to have many kinds of information at their fingertips. Intranets can be accessed with different kinds of computers so that all members of an organization can be linked together.

Question 71

81) The ways in which women communicate emphasize
A) individual strengths.
B) similarities.
C) status differences.
D) team spirit.
E) companionship.

Answer 71

Answer: B
Explanation: The ways in which men communicate emphasize status differences and play up relative strengths; the ways in which women communicate emphasize similarities and downplay individual strengths.

Question 72

82) Madeline is preparing to announce changes in policies and procedures, and she wants to make sure there will be some kind of written documentation that a message was sent and received. The need for an electronic trail will affect Madeline’s choice of
A) information richness.
B) nonverbal communication.
C) a communication network.
D) verbal communication.
E) communication medium.

Answer 72

Answer: E
Explanation: One factor that affects the choice of communication medium is the need for a paper or electronic trail or some kind of written documentation that a message was sent and received. A manager may wish to document in writing, for example, that a subordinate was given a formal warning about excessive lateness.

Question 73

83) Margot’s team uses an online calendar that links everyone’s schedule and helps the team efficiently plan meetings, track RSVPs, and share follow-up information with all attendees. This demonstrates the use of ________ to enhance communication.
A) groupware
B) information richness
C) all-channel networking
D) groupthink
E) social networking

Answer 73

Answer: A
Explanation: Groupware is computer software that enables members of groups and teams to share information with one another to improve their performance and communication.

Question 74

84) Social networking sites such as Facebook and Twitter are examples of
A) chain networks.
B) personally addressed written communication.
C) informational overload.
D) impersonal written communication.
E) rumor-based communication.

Answer 74

Answer: D
Explanation: Social networking sites, such as Instagram, Facebook, Twitter, YouTube, or LinkedIn, enables people to communicate with others with whom they might have some common personal or professional interest or connection.

Question 75

85) During a team meeting, Bart proposes a solution to an issue. Member A is quick to share that, based on personal experience, the idea has some important shortcomings, while Member B acknowledges feasible aspects of the idea and encourages Bart to share his idea further. What can be said in general about this communication scenario?
A) Member A should change his or her linguistic style.
B) Member A is most likely a man and Member B is most likely a woman.
C) Member B is a more effective communicator.
D) Member A is most likely a woman and Member B is most likely a man.
E) Member A is more effective at achieving results.

Answer 75

Answer: B
Explanation: The ways in which men communicate emphasize status differences and play up relative strengths; the ways in which women communicate emphasize similarities and downplay individual strengths.