Chapter 16

Question 1

communication

Answer 1

sharing of information between two or more individuals or groups to reach a common understanding

Question 2

sender

Answer 2

person or group wishing to share information

Question 3

message

Answer 3

information that a sender wants to share

Question 4

encoding

Answer 4

translating a message into understandable symbols or language

Question 5

noise

Answer 5

anything that hampers any stage of the communication process

Question 6

receiver

Answer 6

person or group for which a message is intended

Question 7

medium

Answer 7

pathway through which an encoded message is transmitted to a receiver

Question 8

verbal communication

Answer 8

encoding of messages into words, either written or spoken

Question 9

nonverbal communication

Answer 9

encoding of messages by means of facial expressions, body language, and styles of dress

Question 10

information richness

Answer 10

amount of information that a communication medium can carry and the extent to which the medium enables the sender and receiver to reach a common understanding

Question 11

management by wandering around

Answer 11

face-to-face communication technique in which a manger walks around a work area and talks informally with employees about issues and concerns

Question 12

information overload

Answer 12

potential for important information to be ignored or overlooked while tangential information receives attention

Question 13

social networking site

Answer 13

website that enables people to communicate with others whom they have some common interest or connection

Question 14

communication networks

Answer 14

pathways along which information flows in groups and teams and throughout the organization

Question 15

intranet

Answer 15

companywide system of computer netqorks

Question 16

groupware

Answer 16

computer software that enables members of groups and teams to share information with one another

Question 17

collaboration software

Answer 17

groupware that promotes and facilitates collaborative, highly independent interactions and provides an electronic meeting site for communication among team members

Question 18

jargon

Answer 18

specialized language that members of an occupation, group, or organization develop to facilitate communication among themselves

Question 19

filtering

Answer 19

withholding part of a message because of the mistaken belief that the receiver does not need or will not want the information

Question 20

information distortion

Answer 20

changes in the meaning of a message as the message passes through a series of senders and receivers

Question 21

rumors

Answer 21

unofficial pieces of information of interest to organizational members but with no identifiable source

Question 22

linguistic style

Answer 22

persons characteristic way of speaking