Chapter 16

Question 1

MSA (Master Service Agreement)

Answer 1

An umbrella contract for the work that a vendor does with an organization over an extended period of time. Often includes detailed security and privacy requirements.

Question 2

SLA (Service Level Agreement)

Answer 2

Contracts that specify the conditions of service that will be provided by the vendor and the remedies available to the customer if the vendor fails to meet the SLA.

Question 3

MOU (Memorandum of Understanding)

Answer 3

A letter written to document aspects of the relationship that allows parties to avoid future misunderstandings.

Question 4

BPA (Business Partnership Agreement)

Answer 4

An agreement between two organizations to do business with each other in a partnership.