CHAPTER 15: TASK ANALYSIS Flashcards

1
Q

is the process of analyzing the way people perform their jobs: the things they do, the things they act on and the things they need to know.

A

Task Analysis

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2
Q

which looks at the way a task is split into subtasks, and the order in which these are performed.

A

Task decomposition

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2
Q

which look at what users need to know about the objects and actions involved in a task, and how that knowledge is organized.

A

Knowledge-based techniques

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3
Q

which is an object-based approach where the emphasis is on identifying the actors and objects, the relationships between them and the actions they perform.

A

Entity-relationship-based analysis

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4
Q

is not limited to activities including a computer, although (again like systems analysis) the intention is usually that a computer system will be installed.

A

Task analysis

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5
Q

is there specifically to recognize the importance of the user.

A

task analysis

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6
Q

more one of observing the user from the outside and will include actions, such as retrieval of a document from a filing cabinet, which would never be included in a GOMS analysis.

A

task analysis

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7
Q

therefore tends to look more at the observable behavior of users than their internal mental state.

A

task analysis

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8
Q

decomposed into several subtasks

A

Task Decomposition

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9
Q

is typical of such an approach

A

Hierarchical task analysis (HTA) i

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10
Q

is used to denote the levels in the task hierarchy, and the tasks are also numbered to emphasize this hierarchy.

A

Indentation

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11
Q

look at what users need to know about the objects and actions
involved in a task, and how that knowledge is organized.

A

KNOWLEDGE-BASED ANALYSIS

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12
Q

-begins by listing all the objects and actions involved in the task,
and then building taxonomies of them - for example, by ensuring
that related objects or actions are grouped together sensibly,
and that all important objects are represented at the interface.

A

KNOWLEDGE-BASED ANALYSIS

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13
Q

are used to represent levels of abstraction

A

TAXONOMIES

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14
Q

normal taxonomy, object in one and only one branch

A

XOR

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15
Q

object must be in both, multiple classifications

16
Q

weakest case, can be in one, many, or none

17
Q

which is an object-based approach where the emphasis is on
identifying the actors and objects, the relationships between them
and the actions they perform.

A

ENTITY-RELATIONSHIP-BASED TECHNIQUES

18
Q

can be used to model the relationships
between the tasks being performed, the users performing them, and
the tools or systems used to complete them.

A

ENTITY-RELATIONSHIP-BASED TECHNIQUES

19
Q

Emphasis on objects, actions and their relationships

A

ENTITY-RELATIONSHIP-BASED TECHNIQUES

20
Q

who performs the actions

21
Q

which is changed by the action

22
Q

used to perform action

A

instrument

23
Q

the easisest source of data for the analyst is the existing manuals, instruction book-lets, training amterials etc. for the task

A

documentation

24
whether formal or informal, is essential if the analyst is to get an understanding of the task situation
observation
25
analyst can simply spend time watching people and chatting just to get the feel of the task
observation
26
questioning domain experts is often a direct and quick way to get information about a task
interveiws
27
tasking interview questions based on the resume, roles and responsibilities of the job profile, are the first and last stage of interview
telephonic interview
28
the candidate and interviewer meet in person to discuss your profile
face to face interview
29
can be considered as the substitute for the face-to-face interview since it has a similar purpose
video interview
30
some of the earliest techniques in task analysis were aimed at teaching novices how to perform a task
manuals and tuition