CHAPTER 15 PRODUCTION SYSTE,S FOR GLOBAL BUSINESS

Question 1

The _____ _______ is the means by which a company changes raw materials into finished goods.

Answer 1

production process

Question 2

FLOWCHART OF PRODUCTION PROCESS

Answer 2

Resources (natural, human, capital), Transformation (machines, process, facility), & Goods and Services

Question 3

are the people and things a company uses to produce a good or service.

Answer 3

Resources

Question 4

____ _____come from the air, water, or earth. These basic elements can be used to create goods. The fishing banks off the shores of Mauritania and the diamonds of Angola are examples of natural resources.

Answer 4

Natural resources

Question 5

The _____ ______ of a country are its people
and their physical and intellectual abilities

Answer 5

human resources

Question 6

are the funds and materials necessary to produce a good or service.

Answer 6

Capital resources

Question 7

is the use of resources to create a good or service. A resource may be transformed by a machine (tractor, sewing machine, or computer), by a process (statistical analysis or teaching), or through a facility (colleges, restaurants, or health clinics).

Answer 7

Transformation

Question 8

The final stage of the production process is the output of the ___ ____ _____ that have been created by the transformation activities. These _____ are now ready to enter the market as finished products for the consumer.

Answer 8

goods and services

Question 9

Is the process of designing and managing a production system. The goal of ___ ____ is to produce a good or service at the lowest possible cost while maintaining the highest possible quality

Answer 9

operations management

Question 10

is the method used to determine how much of a product to produce. Often that decision is based on the company’s previous sales.

Answer 10

Forecasting

Question 11

is the time frame for producing a good or service. Operations managers consider the availability of raw materials, human resources, and facilities needed for production when they create schedules.

Answer 11

Scheduling

Question 12

A method of monitoring the amount of raw materials
and completed goods on hand is called

Answer 12

inventory control

Question 13

This method ties a manufacturer closely to a material supplier so that the raw materials are provided only when the production process needs them.

Answer 13

just-in-time (JIT)

Question 14

method involves using human hands and bodies as the means of transforming resources into goods and services.

Answer 14

manual production

Question 15

systems, machines perform the work. A machine
offers some advantages to production. The equipment performs tasks quickly
and precisely and does not get bored by repetition.

Answer 15

automated production systems

Question 16

use computers to control machines and
perform work in the production process. The automated factory is designed to use the latest computer technology to increase productivity.

Answer 16

computerized production system

Question 17

The method of using computers to run production equipment is called. Examples are computerized assembly lines, drills, and milling machines.

Answer 17

computer-assisted manufacturing
(CAM)

Question 18

uses sophisticated computers that allow a designer to develop a very detailed design and
key it to the CAM equipment specifications.

Answer 18

Computer-aided design (CAD)

Question 19

The name for the technology connected with the design, construction, and operation of robots is called

Answer 19

robotics

Question 20

Similar to the automated factory, the _____ ______ relies on computers, software, and robotics to perform stock, inventory, order, and delivery tasks. Computers store large databases of inventory information.

Answer 20

automated warehouses

Question 21

computers guide the entire manufacturing process. Production is completely controlled by computer integration—from product design through
processing, assembling, testing, and packaging.

Answer 21

computer-integrated manufacturing (CIM) p

Question 22

refers to the amount of work that is accomplished in a unit of
time.

Answer 22

Productivity

Question 23

the workflow is distributed as needed throughout the production cycle. The company distributes the work to all points of the manufacturing process according to output demands.

Answer 23

synchronized manufacturing

Question 24

To evaluate the quality of their output, companies use a method called ______ ______, which is the process of measuring goods and services against a product standard.

Answer 24

quality control

Question 25

The Japanese created an approach to
quality control called_____ _____ ______. This approach requires every employee, not just the inspectors,
to take responsibility for high-quality production.

Answer 25

total quality control (TQC)

Question 26

A _____ ______ consists of a small group of employees who have different jobs within the same
company but have the same goal of producing a quality good or service.

Answer 26

quality circle

Question 27

Companies using ____ _____combine services with a product to better serve consumers.

Answer 27

tailored logistics