CHAPTER 11 HUMAN RESOURCES MANAGEMENT

Question 1

or locals, are natives of the country in which they work. For skilled, technical, and managerial workers, companies have several options. They can sometimes hire these workers locally.

Answer 1

HOST-COUNTRY NATIONALS

Question 2

are people who live and work outside their native countries.

Answer 2

EXPATRIATES

Question 3

Expatriates from the country in which their company is headquartered are called

Answer 3

PARENT COUNTRY NATIONALS OR HOME COUNTRY NATIONALS

Question 4

Expatriates from countries other than the home country of their company or the host country are called

Answer 4

THIRD-COUNTRY NATIONALS

Question 5

Uses natives of the parent country of a business to fill key positions at home and abroad. This approach can be useful when new technology is being introduced into another country. It is also useful when prior experience is important.

Answer 5

ETHNOCENTRIC APPROACH

Question 6

The ________ approach has drawbacks. For example, it deprives local workers of the opportunity to fill key managerial positions.

Answer 6

ETHNOCENTRIC APPROACH

Question 7

uses natives of the host country to manage operations within their country and parent-country natives to manage at headquarters.

Answer 7

POLYCENTRIC APPROACH

Question 8

The _______ approach is helpful in politically sensitive situations because the managers are culturally sensitive locals, not foreigners.

Answer 8

POLYCENTRIC APPROACH

Question 9

The ______ approach uses managers from various
countries within the geographic regions of a business.

Answer 9

REGIOCENTRIC APPROACH

Question 10

One shortcoming of the _______ approach is that managers from the region may not understand the view of the managers at headquarters.

Answer 10

regiocentric approach

Question 11

The __________ approach uses the best available managers without regard for their countries of origin.

Answer 11

geocentric approach

Question 12

The ________approach allows the development of international managers and reduces national biases.

Answer 12

geocentric approach

Question 13

is estimating in advance the types and numbers of employees needed.

Answer 13

employment forecasting

Question 14

is determining if there are sufficient types and numbers of employees available.

Answer 14

supply analysis

Question 15

A ________ _________is a document that includes the job identification, job statement, job duties and
responsibilities, and job specifications and requirements.

Answer 15

job description

Question 16

For unusual or high-ranking managerial positions,
the company might employ a specialized recruitment firm known as a _______ ________

Answer 16

head hunter.

Question 17

The factor of ________ relates to the ability to perform.

Answer 17

competence

Question 18

Competence has a number of dimensions.

Answer 18

technical knowledge and experience

Question 19

The factor of __________ relates to the ability to adjust to different conditions

Answer 19

adaptability

Question 20

Dimensions of personal characteristics

Answer 20

Maturity, Education, Gender

Question 21

Training and developing employees are major expenses for a company. Managers must decide what types of employees in which locations should receive specific types of training and development.

Answer 21

Training Costs

Question 22

Managers need training in _____ ______ _____. For
example, they need to be aware of the current economic, legal, and political environments.

Answer 22

job-related issues

Question 23

parent-country nationals and their families need training and development relating to relationships. At a minimum, they need to develop survival-skill knowledge in the local language before they are transferred abroad.

Answer 23

Language and Relationship Issues

Question 24

Managers and their families need ________________. They need to understand the various dimensions of
the local culture.

Answer 24

cross-cultural training

Question 25

__________ may be needed if the manager has a working spouse.

Answer 25

Special counseling

Question 26

Managers around the world try to motivate their employees to perform to their fullest potential.

Answer 26

Cultural Employee Motivation

Question 27

International companies motivate employees toward peak performance with culturally sensitive compensation packages. These benefit packages include both cash and noncash items.

Answer 27

Cultural Sensitivity

Question 28

For the parent-country national, the ____ ____ at least maintains the customary standard of living of the employee and his or her family while living abroad.

Answer 28

base salary

Question 29

Often a company must pay a premium to persuade an employee to work abroad. It provides compensation for adjustment problems and for hardship caused by living and working abroad.

Answer 29

Expatriate Bonus

Question 30

Another factor is a _______. It compensates for the fact that basic living costs vary greatly around the world.

Answer 30

cost-of-living adjustment

Question 31

fringe benefits often are provided to compensate for the additional expenses of living abroad.

Answer 31

Employee benefits

Question 32

is the process a person goes through when returning home and getting settled after having worked abroad.

Answer 32

Repatriation

Question 33

It is a challenging time when expatriates experience ____ ____ _____. They have difficulty becoming reacquainted with their native culture.

Answer 33

reverse culture shock