Chapter 15 - Managing Comm. and Understanding Behavior Flashcards
The process of transmitting information from one person to another is …
COMMUNICATION
Perception includes
Making sense of what’s around us.
Paralanguage refers to the
pitch, tone, sound, or speed of one’s voice.
In perceptions there are …
Filters (personality, psych functions)
& Distortions (stereo-typing, halo effect, perceptual defense, etc.)
An attribution is
what caused the behavior
Internal attributions refer to
INSIDE, something about the person
External attributions are
OUTSIDE, something about the situation
Managers tend to underestimate EXTERNAL factors, yet
overestimate the INTERNAL factors
Phil was having an immeasurably stressful day at his job. When others asked what was wrong he either said nothing or said “I don’t want to talk about it.” What do we call Phil’s stress?
Attitude
Soliciting Feedback + Using Self-Assessment = ?
GREATER SELF AWARENESS! :)
Self-efficacy describes our
belief, feeling in ourself that we can succeed.
How much of a manager’s day involves direct communication?
80%
Authoritarianism suggests that power and status …
should be separate in an organization
Power and manipulation for one’s personal gain explains
Mach Orientation
Indirect communication is referring to the
grapevine (“I heard … say …” -> “… said … earlier”)
