Chapter 10 - Managing Teams Flashcards
What is a cross-functional team?
A team consisting of individuals from different functions or departments. For example: Nurse + Surgeon + Specialist
Which team is DEFINED BY STRUCTURE and which team is more FREE-FLOWING with NO APPOINTED LEADER?
Formal (vertical boss figure)
Informal (created for friendships)
What is De-Storming and what about De-Forming?
De-Storming happens when a team’s comfort level decreases and angry emotions may appear.
De-Forming happens when team members begin to isolate themselves from team leaders. Team members start controlling instead of being controlled.
What is De-Norming?
De-Norming happens when team performance begins to decline as the size, scope, goal, or members of the team change.
What is the F in TEAM RESOLUTION?
Forcing (I win, You lose)
“I don’t like this, so we’re not going.”
Which term explains a MOTIVATION FOR COOPERATION and which term explains the AVERAGE ABILITY, EXPERIENCE, and PERSONALITY of the team?
- Cohesiveness
2. Team Level
Which team is similar to self-managing teams yet also CONTROLS TEAM DESIGN, WORK TASKS, and TEAM MEMBERSHIPS?
Self-Design teams
What is a work team?
A small number of people with complementary skills who HOLD THEMSELVES MUTUALLY ACCOUNTABLE for pursuing a COMMON PURPOSE, achieving performance goals, and improving INTERDEPENDENT WORK PROCESSES.
Example: at Taco Bell, the team, collectively, tries to achieve fast and friendly service.
What type of TEAM manages and controls all tasks in production?
Self-Managing Team
In the forming stage, everyone is becoming a part of the team, while the storming stage includes team conflict. What about the norming stage?
Team members start to settle into their roles.
What are the two A’s in TEAM RESOLUTION?
Avoiding (lose, lose)
Accommodating (You win, I lose)
What are the two C’s in TEAM RESOLUTION?
Collaborating “let’s create something better”
Compromising *they are both win-win
Advantages of work teams?
Improves: Customer Satisfaction, Employee Satisfaction, Product/Service Quality, And Decisions
Disadvantages of work teams?
Groupthink
Minority Domination
Social Loafing, and
Higher Turnover
Traditional Work Teams
Groups of two or more people working to achieve a shared goal.
