Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Stress Management > Chapter 15 > Flashcards

Chapter 15 Flashcards

1
Q

What is occupational stress?

A

The combination of stress at work, individual characteristics and extra organizational stressors

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Sociocultural Stress

A

Racism, sexism, ecological shifts, economic downturns, political changes, military crisis

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Organizational Stress

A

hiring policies, plant closings, layoffs, relocation, automation, market shifts, retraining

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Work Setting Stress

A

task (time, speed, autonomy, creativity) supervision, coworkers, ergonomics, participation in decision making

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Interpersonal Stress

A

Divorce, separation, marital discord, family/friend death, illness in the family, intergenerational conflict

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Psychological Stress

A

neurosis, mental illness, disturbance of affect, cognition

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Biological Stress

A

Disease, disability, sleep/appetite disturbance, pregnancy

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Physical/Environmental Stress

A

Poor air, climate, noise exposure, lighting, temperature

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Primary Costs of Occupational Stress

A

sickness, absenteeism, reduced productivity, worker replacement costs and training and additional retirement costs.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Cost of occupational stress to businesses

A

> 200 billion a year

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Percentage of time workers call in sick that are actually not sick

A

62%

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Stressors that affect women

A

Career blocks, sexual harassment, male-dominated climate, isolation, gender stereotyping (fml)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Physiological Effects

A

elevated blood pressure, elevated serum control, increased use of alcohol and tobacco

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Relationship between amount of work and control of work

A

Investigators have found that the amount of work does not seem as critical to health as the control the worker has over the work rate

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Disease states

A

coronary heart disease, obesity, psychosomatic symptoms, diabetes, hypertension, ulcers

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

When do the most heart attacks occur?

A

Mondays

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Psychological affects

A

Low self-esteem, increased job tension, low job satisfaction

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Demand Control model

A

High job demand and low control

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Effort-reward imbalance model

A

high demands and low rewards

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Role Overload

A

get a lot done in a short amount of time

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Role Insufficiency

A

lack of training, education and skills

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

Role Ambiguity

A

unclear expectations how to succeed

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

Role Conflict

A

Supervisors have conflicting expectations

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

Average available sick days in America

A

14 days

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

Amount of vacation days in France

A

36 days

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

Average sick days Americans take

27
Q

Technological Advances

A

Keep employees tethered to their work (voicemail, e-mail, laptops, cell phones)

28
Q

Meslow’s Triangle

A

you cant become self actualized without basic needs

29
Q

Flaw in Meslow’s Triangle

A

the only people who are self-actualized are dead

30
Q

Workaholic

A

Immersing oneself excessively in work at the expense of nonwork activities and Identifying oneself more with the role of a worker rather than as an individual

31
Q

Naughton’s Classification of workaholics

A

Career Commitment (CC) Obsession-compulsion (OC)

32
Q

Job-involved workaholics

A

High CC Low OC= Perform well in demanding jobs, have high job satisfaction, and have little interest in nonjob activities

33
Q

Compulsive Workaholics

A

High CC High OC= impatient and not creative and therefore do not perform well on the job

34
Q

Nonworkaholics

A

Low CC Low OC= spend an excess amount of time on nonwork activities and are, as a result, unsuccessful on the job

35
Q

Compulsive dependent workaholic

A

so focused on work that high levels of anxiety, stress, and physical and psychological consequences develop

36
Q

Perfectionist workaholic

A

can tolerate nothing less that perfection and, as a result, experience high stress and low job satisfaction as well as physical and psychological consequences.

37
Q

Spence & Robbin workaholic triad

A

work involvement, driveness and work enjoyment

38
Q

Burnout

A

Adverse stress reaction to work with psychological, psychophysiological, and behavioral components

39
Q

Symptoms of burnout

A
  • Diminished sense of humor
  • Skipping rest and meals
  • Increased overtime/no vacation
  • Increased physical complaints
  • Social withdrawal
  • Changed job performance
  • Self-medication
  • Internal changes
40
Q

Five Stages of Burnout

A
  1. The honey moon 2. Fuel Shortage 3. Chronic symptoms 4. Crisis 5. hitting the wall
41
Q

The Honeymoon

A

Worker enjoys the work and remains enthusiastic

42
Q

Fuel Shortage

A

Fatigue sets in, and the worker may respond by abusing drugs/difficulty sleeping

43
Q

Chronic Symptoms

A

Overwork leads to physical effects that include constant exhaustion and susceptibility to disease and psychological effects including anger and depression

44
Q

Crisis

A

actual illness develops that results in not going to work. Becomes pesimisstic, self-doubt, or obsession problems

45
Q

Hitting the wall

A

life threatening illness from the fatigue. So many problems from work that their career is threatened.

46
Q

Number one profession susceptible to burnout

A

Social Work

47
Q

How to combat burnout

A
  • Identify the value and meaning of your job
  • List all activities you like and rank them in order of importance
  • Create a support group
  • Start a physical self-care program
  • Start a psychological self-care program
  • Do something silly every day :)
48
Q

Effects on woman working outside of the house

A
  • They make less money than their male counterparts
  • Women are subjected to more sexual harassment
  • Minority women earn less than non-minority women
49
Q

Percentage of woman who work outside of the house

50
Q

Traditional Women’s Roles

A 
Secretaries
Receptionists
Nurses
Bookkeepers
Nursing aids
Elementary school teachers
51
Q

Women’s coping methods

A

More emotion-focused coping

Tend to request and receive more social support

52
Q

Woman and retirement

A
  • Only 33% of women over 65 receive pensions
  • Lack of life insurance benefits
  • Divorced women receive less retirement income
53
Q

Family Friendly Workplace Policies

A

-Help to recruit and retain best workers
-Job sharing
-Flexible work schedules
-Home-based work
-Health promotion programs
-Child and elder care
Other policies

54
Q

Spillover Theory

A

change in one domain affects other domains

55
Q

Compensation Theory

A

when one domain is troubled, resources go to other domain

56
Q

Resource drain theory

A

Resources devoted to one domain are not available to the other

57
Q

Risks For Housemakers

A

Role overload
Role insufficiency
Role conflict
Role ambiguity

58
Q

Potential Stressor for House maker

A

Empty nest syndrome

59
Q

Life-situation Interventions

A
  1. Don’t work at home
  2. Take a full hour lunch
  3. Do not discuss business over lunch
  4. Discuss your feelings about occupational stress with whomever is close by whenever those feelings develop
60
Q

Perception Interventions

A
  1. Look for humor in your stressors at work
  2. Try to see things for what they really are
  3. Distinguish between need and desire
  4. separate your self-worth from the task
  5. identify situations and employ the appropriate style of coping
61
Q

Emotional Arousal Interventions

A

Relaxation techniques

62
Q

Physiological Arousal Interventions

A

Exercise!!!!!!!

63
Q

two factors related to dissatisfaction on the job

A

salary and conditions of the workplace.

Stress Management (6 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions