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Stress Management > Chapter 15 > Flashcards

Chapter 15 Flashcards

1
Q

What is occupational stress?

A

The combination of stress at work, individual characteristics and extra organizational stressors

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2
Q

Sociocultural Stress

A

Racism, sexism, ecological shifts, economic downturns, political changes, military crisis

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3
Q

Organizational Stress

A

hiring policies, plant closings, layoffs, relocation, automation, market shifts, retraining

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4
Q

Work Setting Stress

A

task (time, speed, autonomy, creativity) supervision, coworkers, ergonomics, participation in decision making

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5
Q

Interpersonal Stress

A

Divorce, separation, marital discord, family/friend death, illness in the family, intergenerational conflict

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6
Q

Psychological Stress

A

neurosis, mental illness, disturbance of affect, cognition

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7
Q

Biological Stress

A

Disease, disability, sleep/appetite disturbance, pregnancy

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8
Q

Physical/Environmental Stress

A

Poor air, climate, noise exposure, lighting, temperature

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9
Q

Primary Costs of Occupational Stress

A

sickness, absenteeism, reduced productivity, worker replacement costs and training and additional retirement costs.

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10
Q

Cost of occupational stress to businesses

A

> 200 billion a year

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11
Q

Percentage of time workers call in sick that are actually not sick

A

62%

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12
Q

Stressors that affect women

A

Career blocks, sexual harassment, male-dominated climate, isolation, gender stereotyping (fml)

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13
Q

Physiological Effects

A

elevated blood pressure, elevated serum control, increased use of alcohol and tobacco

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14
Q

Relationship between amount of work and control of work

A

Investigators have found that the amount of work does not seem as critical to health as the control the worker has over the work rate

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15
Q

Disease states

A

coronary heart disease, obesity, psychosomatic symptoms, diabetes, hypertension, ulcers

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16
Q

When do the most heart attacks occur?

A

Mondays

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17
Q

Psychological affects

A

Low self-esteem, increased job tension, low job satisfaction

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18
Q

Demand Control model

A

High job demand and low control

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19
Q

Effort-reward imbalance model

A

high demands and low rewards

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20
Q

Role Overload

A

get a lot done in a short amount of time

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21
Q

Role Insufficiency

A

lack of training, education and skills

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22
Q

Role Ambiguity

A

unclear expectations how to succeed

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23
Q

Role Conflict

A

Supervisors have conflicting expectations

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24
Q

Average available sick days in America

A

14 days

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25
Q

Amount of vacation days in France

A

36 days

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26
Q

Average sick days Americans take

A

11 days

27
Q

Technological Advances

A

Keep employees tethered to their work (voicemail, e-mail, laptops, cell phones)

28
Q

Meslow’s Triangle

A

you cant become self actualized without basic needs

29
Q

Flaw in Meslow’s Triangle

A

the only people who are self-actualized are dead

30
Q

Workaholic

A

Immersing oneself excessively in work at the expense of nonwork activities and Identifying oneself more with the role of a worker rather than as an individual

31
Q

Naughton’s Classification of workaholics

A

Career Commitment (CC) Obsession-compulsion (OC)

32
Q

Job-involved workaholics

A

High CC Low OC= Perform well in demanding jobs, have high job satisfaction, and have little interest in nonjob activities

33
Q

Compulsive Workaholics

A

High CC High OC= impatient and not creative and therefore do not perform well on the job

34
Q

Nonworkaholics

A

Low CC Low OC= spend an excess amount of time on nonwork activities and are, as a result, unsuccessful on the job

35
Q

Compulsive dependent workaholic

A

so focused on work that high levels of anxiety, stress, and physical and psychological consequences develop

36
Q

Perfectionist workaholic

A

can tolerate nothing less that perfection and, as a result, experience high stress and low job satisfaction as well as physical and psychological consequences.

37
Q

Spence & Robbin workaholic triad

A

work involvement, driveness and work enjoyment

38
Q

Burnout

A

Adverse stress reaction to work with psychological, psychophysiological, and behavioral components

39
Q

Symptoms of burnout

A
  • Diminished sense of humor
  • Skipping rest and meals
  • Increased overtime/no vacation
  • Increased physical complaints
  • Social withdrawal
  • Changed job performance
  • Self-medication
  • Internal changes
40
Q

Five Stages of Burnout

A
  1. The honey moon 2. Fuel Shortage 3. Chronic symptoms 4. Crisis 5. hitting the wall
41
Q

The Honeymoon

A

Worker enjoys the work and remains enthusiastic

42
Q

Fuel Shortage

A

Fatigue sets in, and the worker may respond by abusing drugs/difficulty sleeping

43
Q

Chronic Symptoms

A

Overwork leads to physical effects that include constant exhaustion and susceptibility to disease and psychological effects including anger and depression

44
Q

Crisis

A

actual illness develops that results in not going to work. Becomes pesimisstic, self-doubt, or obsession problems

45
Q

Hitting the wall

A

life threatening illness from the fatigue. So many problems from work that their career is threatened.

46
Q

Number one profession susceptible to burnout

A

Social Work

47
Q

How to combat burnout

A
  • Identify the value and meaning of your job
  • List all activities you like and rank them in order of importance
  • Create a support group
  • Start a physical self-care program
  • Start a psychological self-care program
  • Do something silly every day :)
48
Q

Effects on woman working outside of the house

A
  • They make less money than their male counterparts
  • Women are subjected to more sexual harassment
  • Minority women earn less than non-minority women
49
Q

Percentage of woman who work outside of the house

A

56 %

50
Q

Traditional Women’s Roles

A 
Secretaries
Receptionists
Nurses
Bookkeepers
Nursing aids
Elementary school teachers
51
Q

Women’s coping methods

A

More emotion-focused coping

Tend to request and receive more social support

52
Q

Woman and retirement

A
  • Only 33% of women over 65 receive pensions
  • Lack of life insurance benefits
  • Divorced women receive less retirement income
53
Q

Family Friendly Workplace Policies

A

-Help to recruit and retain best workers
-Job sharing
-Flexible work schedules
-Home-based work
-Health promotion programs
-Child and elder care
Other policies

54
Q

Spillover Theory

A

change in one domain affects other domains

55
Q

Compensation Theory

A

when one domain is troubled, resources go to other domain

56
Q

Resource drain theory

A

Resources devoted to one domain are not available to the other

57
Q

Risks For Housemakers

A

Role overload
Role insufficiency
Role conflict
Role ambiguity

58
Q

Potential Stressor for House maker

A

Empty nest syndrome

59
Q

Life-situation Interventions

A
  1. Don’t work at home
  2. Take a full hour lunch
  3. Do not discuss business over lunch
  4. Discuss your feelings about occupational stress with whomever is close by whenever those feelings develop
60
Q

Perception Interventions

A
  1. Look for humor in your stressors at work
  2. Try to see things for what they really are
  3. Distinguish between need and desire
  4. separate your self-worth from the task
  5. identify situations and employ the appropriate style of coping
61
Q

Emotional Arousal Interventions

A

Relaxation techniques

62
Q

Physiological Arousal Interventions

A

Exercise!!!!!!!

63
Q

two factors related to dissatisfaction on the job

A

salary and conditions of the workplace.

Stress Management (6 decks)

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