Chapter 15

Question 1

What is voluntary turnover?

Answer 1

Quit, retirement, resignation

Question 2

What is involuntary turnover?

Answer 2

Dismissed, layoff

Question 3

What are some reasons for turnover?

Answer 3

New challenges, ineffective leadership, poor relationship with managers, emplyoee desired work-life balance, employee left contributions were’t valued, employee seeking better compensation or benefits, employee seeking beter personal values, employee seeking better fit for skills.

Question 4

What are some involuntary reasons?

Answer 4

Downsizing or restructuring, company fianically unstable, and company.job relocation.

Question 5

What are the cost of turnover?

Answer 5

Separation costs, interview, admin, separation or severance pay.

Vanacy costs, temp workers, overtime, loss of sales due to vanacy.

Replacement costs
Recruiting/hiring replacement

Training costs
For replacement

Question 6

What are the fair and just disp process?

Answer 6

Rules and regulations, clear expectations of acceptable behaviour

Progressive disipline, warning etc

Question 7

What is insubordination?

Answer 7

Disregard or disobedience of authority

Question 8

What is employee engagement?

Answer 8

Making them FEEL USEFUL,