Chapter 14 Part 1

Question 1

Defining the qualifications, competencies, and performance expectations for all staff positions

Providing competent staff

Ensuring orientation and other ongoing training and education

Assessing, maintaining, and improving staff competence

Promoting self-development and learning

Answer 1

Leadership Functions in Human Resource Management

Question 2

Competence and skill mix of the staff members currently assigned to care for a particular set of patients as well as the associated acuity ratios of the patients.

Staffing has a direct impact on quality and safety of patient care.

Answer 2

Staffing Effectiveness

Question 3

There must be at least two clinical measures and two human resource indicators for each patient population

At a minimum, two inpatient care areas must monitor staffing effectiveness

Screening tools to identify potential staffing issues must be developed to measure the organization’s staffing effectiveness

Direct and indirect caregivers can be included in the staffing indicators

Answer 3

Minimum standards for staffing effectiveness

Question 4

To prepare advertisements

To monitor appropriateness of personnel requests

Should list position title, qualifications, experience required, and work schedule

Should list credentials, certification or licensure requirements

Answer 4

Position description information

Question 5

_________ should provide an overview of the organization including its mission and vision as well as: PI programs, life safety, infection control, privacy, risk, and abuse policies as well as job specific duties as appropriate

Answer 5

Orientation

Question 6

Who should receive orientation?

Answer 6

Every new hire including contracted staff, agency personnel and volunteers

Question 7

Tuition and professional education

Incentives (profit sharing, job-sharing, sign-on bonuses, shared leadership, and cutting-edge technology resources)

Mesh organization and personal values

Providing continuing education based on job roles

Answer 7

Retention strategies or programs

Question 8

How often does physician reappraisal and reappointment generally take place?

Answer 8

Every two years

Question 9

When a recommendation for continuing privileges is not made, what process is the practitioner entitled to?

Answer 9

Due Process

Question 10

Where is due process documented?

Answer 10

Outlined in the medical staff bylaws